discussion.hI I'm sure there isn't an answer for us here but thought I'd see. I understand the policy fir returns and refunds, I'd there a way to set up your listings limiting the amount of time customers have to file for a refund or replacement? Here's some background, we sell live plants, alot of them, and trust me if a customer gets a dead plant or the post office destroys the box..we're completely happy replacing it...completely understand. But...where we have the issue, we have customers who get good plants keep them for 2 months then ask for a refund saying they died and amazon gives it to them...the worst was a guy who bought a Christmas tree for his apartment in mid December,then asked for a refund 81 days later....and got it.... I mean.... come on, I get it that anazon is super customer oriented, but they're literally giving away 5% of our sales fir orders over a month old...

Like I said..if they get the package and are unhappy....fine, part of doing business...but kinda hard to swallow when someone keeps a plant for a month and doesn't water it or over waters it and kills it and then we gotta give them they're money back. I thought about maybe trying to put them as groceries or a custom item, it is technically a custom item,but not sure that would solve the issue.

Any advice out there? I understand selling live plants is always gonna come with issues in shipping, and we're continually upgrading and trying to make things better, not trying to get over on legitimate refunds/returns, but trying to eliminate scammers, had a guy return 80$ that he said was damaged in shipping, sent us back am empty box...took pictures, filed claim...denied...filed appeal..denied with the standard Ai bot response...gets frustrating