Help,help,help... Amazon took my money with wrong data
Amzon changed my product size to make the storage volume over 100 times.They took my money with wrong product size.
We request they take actions to correct the wrong data. Yes, they did after they took time more than one month.
But, they don't return my money back. The cases has been created more than 2 months but keep outstanding. The wrong payment is still there.
How can we do? We are small business. But they hold our big money with illegally. Please help… Thank you!
Help,help,help... Amazon took my money with wrong data
Amzon changed my product size to make the storage volume over 100 times.They took my money with wrong product size.
We request they take actions to correct the wrong data. Yes, they did after they took time more than one month.
But, they don't return my money back. The cases has been created more than 2 months but keep outstanding. The wrong payment is still there.
How can we do? We are small business. But they hold our big money with illegally. Please help… Thank you!
6 respuestas
Seller_ZVAz3d5lZuGid
This is a forum of other sellers, not Amazon you are speaking to. You need to open a case with Seller Support 'Help'.
Seller_8q6lmrVW8TOuY
Send an email to managingdirector@amazon.co.uk, and someone from the executive team will help you. Make sure to provide all evidence related to your product sizes, as well and screenshots of your last conversations with Seller Support.
Seller_Jqk2P6XVTIZ6w
if its wrong get them to do a remeasurement of your listing and they will remeasure the size and weight. then if its found to be smaller than what is estimated they should give you a refund for that.
Sarah_Amzn
Hello @Seller_HaUEuFzOYi1O0,
Thank you for posting on Forums!
This is Sarah with Amazon.
Could you please share the Case ID opened with Seller Support so I can take a look?
Best regards,
Sarah.
