Advantage orders book, returns book, then reorders immediately
Long ago, in the days when humans did the ordering I had few problems with returns. Occasionally a book was returned, usually damaged, but I didn't quibble whether it was damaged in the warehouse or I sent it damaged--it was rare, I wrote it off.
Now AI is doing the ordering and Advantage orders books, then in a few months returns a few, and IMMEDIATELY reorders--usually within the month but several times I get a return and the very same day Advantage is reordering it again. Last week I had two items returned to me and this morning both were reordered again.
I think AI returns them, then realizes there are none in stock and then reorders.
Last year I had 30 return packages with over 70 items, every single one was reordered within 6 weeks. No one can stay in business if they have to pay postage to send a book, have it returned and then have it reordered. I lose money every time they return a book because it means me paying postage three ways!!!!!!
Does anyone have a solution other than closing my Advantage account? It is immoral for them to do this and they will not fix their software. Suggestions?
Advantage orders book, returns book, then reorders immediately
Long ago, in the days when humans did the ordering I had few problems with returns. Occasionally a book was returned, usually damaged, but I didn't quibble whether it was damaged in the warehouse or I sent it damaged--it was rare, I wrote it off.
Now AI is doing the ordering and Advantage orders books, then in a few months returns a few, and IMMEDIATELY reorders--usually within the month but several times I get a return and the very same day Advantage is reordering it again. Last week I had two items returned to me and this morning both were reordered again.
I think AI returns them, then realizes there are none in stock and then reorders.
Last year I had 30 return packages with over 70 items, every single one was reordered within 6 weeks. No one can stay in business if they have to pay postage to send a book, have it returned and then have it reordered. I lose money every time they return a book because it means me paying postage three ways!!!!!!
Does anyone have a solution other than closing my Advantage account? It is immoral for them to do this and they will not fix their software. Suggestions?
5 respuestas
Topher_Amazon
Hi @Seller_QFQmWEgU6h0oE, any chance you've opened any cases with seller support I can look into and escalate any examples if possible?
Seller_QFQmWEgU6h0oE
Yes, I opened several cases because they keep telling me that they have the right to send overstock back to me at my expense. It's putting me out of business because returns are excessive, as I described in my discussion. there is ID 13686161351 & 13686233801 (from Advantage support--I tell you this because if Seller central answers I cannot follow their links--makes support miserable that they use the same forum but we can't follow their answers if the other seller department answers.)
I am also having an issue with that when I press the "view case" log button my case log is blank--I have to find a workaround like a link in an old support ticket to get into my case log--that is another unresolved issue--Topher--I hope you are a senior executive because I have Kindle, Advantage and Seller central and massive things have gone wrong, right now, right before Christmas--I've been with Amazon since 1996 and can resolve most issues, albeit difficult, but everything has converged right now which makes me think there has been a major change. I have 4 critical issues right now that are caught in horrible support loops and there seems to be no help. Advantage support tells me to go to advertising, advertising tells me to go to seller central, seller central tells me to go to brand registry , brand registry tells me to go to seller central who immediately tells me to go back to brand registry--I could go into the 4 critical issues--but you were kind enough to offer to expedite a huge headache for me so I won't burden you--thanks if you can get some help for AI returning and reordering--in addition to the above cases it just happened again--last week I received two returns, last Monday, they were reordered.
Thank you, Shelly
