Endless Feedback Loop Unable To Verify ID
Ive been a seller since 2019 operating with perfect account health exemplary reviews and all that good stuff until this INFORM fiasco. I have submitted and "successfully" verified my account 3 times now and once again I am placed under not only suspension but complete deactivation citing that I need to verify again for the 4th time. I've raised this issue with Support everyday with calls and case logs everyday since the last verification was requested on September 17 and all they say is that a technical team will look into it, but of course they never do and then having spoken to me the Support member closes the case and says that its been resolved which of course it has not. Whats made matters even worse is that the ID verification funnel is now broken and there is no place to upload my IDs for the 4th time to verify them. It simply goes back into and endless loop to reactivate my account. There is seemingly no way at all to contact Amazon Technical team myself, no way to verify again for the 4th time, now I have my entire inventory stranded as it arrived would you believe it on the day of the deactivation.... Timing couldnt be worse and I am completely lost as to what to do, who to speak to, as I have sent over 50 emails that never get to a real person and every call Ive made never has a resolution, only someone else who kicks the can down the road as they also dont know what to do. Very frustrated. Just want to speak to anyone about this as its taking a massive toll on our business let alone mental health. Thank you
Endless Feedback Loop Unable To Verify ID
Ive been a seller since 2019 operating with perfect account health exemplary reviews and all that good stuff until this INFORM fiasco. I have submitted and "successfully" verified my account 3 times now and once again I am placed under not only suspension but complete deactivation citing that I need to verify again for the 4th time. I've raised this issue with Support everyday with calls and case logs everyday since the last verification was requested on September 17 and all they say is that a technical team will look into it, but of course they never do and then having spoken to me the Support member closes the case and says that its been resolved which of course it has not. Whats made matters even worse is that the ID verification funnel is now broken and there is no place to upload my IDs for the 4th time to verify them. It simply goes back into and endless loop to reactivate my account. There is seemingly no way at all to contact Amazon Technical team myself, no way to verify again for the 4th time, now I have my entire inventory stranded as it arrived would you believe it on the day of the deactivation.... Timing couldnt be worse and I am completely lost as to what to do, who to speak to, as I have sent over 50 emails that never get to a real person and every call Ive made never has a resolution, only someone else who kicks the can down the road as they also dont know what to do. Very frustrated. Just want to speak to anyone about this as its taking a massive toll on our business let alone mental health. Thank you
17 respuestas
Seller_aNZfAQq3uCNfu
Is anyone else having extreme difficulty getting a human to respond? It's incredible disheartening and frustrating to write out in detail everything that has happened to the customer support only to have it glanced over, responded by a generic ai response, and then have the issue "resolved" when it is far from it
Seller_LImVvUWeyiCfQ
Post your latest Seller Support case ID and tag a few Community Managers. Hopefully you'll draw someone's attention who can escalate to a team that can get you out of this endless loop and resolve this for you once and for all.
Good luck.
Seller_aNZfAQq3uCNfu
My Support ID 14022114691 I hope someone sees this, I'm completely out of options :(
Seller_LImVvUWeyiCfQ
@Cooper_Amazon@CR_Amazon@Quincy_Amazon@Danika_Amazon Would someone be able to help this seller, please?
Thank you!
Atlas_Amazon
Hello @Seller_aNZfAQq3uCNfu
Thank you for the information provided regarding the current status of your account. I understand the frustration with being requested to complete verification after having already done so. I have checked in on your case and can confirm that it has been flagged to the appropriate teams. The issue impacting you is being reviewed.
At this time, we do not have an update available. Once there is additional information, you will either receive messaging or our team will attempt to get the results communicated to you.
If you see any updates or have any additional information to share, continue to refer to this thread.
Best,
Atlas
Seller_aNZfAQq3uCNfu
Okay thank you Atlas I will keep waiting
Seller_aNZfAQq3uCNfu
Still nothing and another 48 hours has passed it seem like nobody can help at all? Who is this "team" that is looking int it, tis been over 2 weeks now?? Is this normal? All of my inventory is now sitting there stranded.
Seller_aNZfAQq3uCNfu
I called account health support and they checked the escalation status and the internal team is mentioning that we need to ask seller support for reverification. But as we has contacted seller support and they are not responding so they are again sayong that they will do YET ANOTHER escalation of the case and we need to wait for 5-7 days. If we not get any response in 5-7 days, we need to call them again....
Account health support said it seems like there is no change in details after the verification which has been done last time. That could be the reason for the account deactivation.
THE ISSUE is that there is a technical bug in the Reveifying ID loop that will not allow to reverify an ID. Im stuck because I cannot change this, I cannot get a human to clearly see that it's broke, and that my account is not in violation. All anybody says is that it's being escalated which it never is.
I have now been in this state for 1 month trying everyday to get in touch with a human. I have all of my inventory about to be sent REMOVED at my expense because nobody can fix this error. I'm literally going to broke over this and theres nothing I can do. I am my absolute wits end. Please somebody help me
Seller_aNZfAQq3uCNfu
Please could someone help me, I get put in this non stop feedback loop and am completely exhausted through this process. @Cooper_Amazon @CR_Amazon @Quincy_Amazon @Danika_Amazon
Seller_aNZfAQq3uCNfu
Its so sad when I look at other people get their accounts verified in 2-3 days it seems. This is the 4th time around for us. and now 16 days straight with no sales, or even communication as to the issue. We're at such a low point in this whole experience now. Over literally nothing but a bug in their verification system, and a company too big to know or care... Thank you for just replying its like your voice has been the only thing other than an echo for so long
Seller_LImVvUWeyiCfQ
That says it all, I'm afraid.
