Hi @Seller_EPjeiJ2rn0lZBand thanks for writing on the Seller Forums. I'm Danika from the Community Manager team. I can understand why this experience is frustrating for you, and I'm sorry to hear the SAFE-T claim didn't go your way.

There are certain best practices to follow when filing a SAFE-T claim. My colleague @KJ_Amazonpulled together this great resource called How to file a SAFE-T claim: steps and best practices that I think you may find useful for future claims.

From the linked article:

"Best practices for SAFE-T claim success:

While we can’t guarantee the success of your SAFE-T claim, we do have best practices to help set you up for success.

• Provide details. In your claim, provide all the details as why you believe Amazon should reimburse you. For example, state if you’ve been overcharged for the return label, or if the product was returned in an unacceptable condition. Be clear about what reimbursement you’re requesting — product cost, return or outbound shipping cost, etc. Providing all the details in the initial claim description will help reduce churn between you and the SAFE-T investigators.
• Include photos — lots of them. We recommend a photo of the return packaging and label, photos of the item at different angles showing and damage or wear, the packing slip, or anything else that supports your claim.
• Attach all supporting documentation. This may include a supportive image of a damaged item (comparison between damaged return vs . undamaged product), shipping label, image of the Return Mailing Label, Tracking ID, delivery proof, or invoice (or other documentation showing the item and serial number). Anything you think may be necessary when reviewing your claim — go ahead and attach it. Red boxing or highlighting areas in support documentation can help investigators determine faster and provide a resolution to you quicker.
• Communicate directly with the SAFE-T team. Once you submit your SAFE-T claim, you should send all other correspondence via the Manage SAFE-T Claims page. Don’t submit Seller Support cases, as they don’t manage SAFE-T claim decisions."

Another section of the article that might be useful to you right now is around appealing a SAFE-T decision:

"How to appeal a SAFE-T claim:

If you don’t agree with the SAFE-T’s decision — and you have additional information and evidence to support your argument — you can appeal the SAFE-T claim. You must file your appeal within seven days of the claim decision.

To file your SAFE-T claim appeal, select the View Message button located on the Manage SAFE-T claims page for the corresponding order ID. Simply post your appeal information at the bottom of the page, replying to the claim decision.

You can appeal a SAFE-T claim only once, so study the denial reasons and provide additional information that will support your appeal.

Note: Be sure to check the reply by and appeal date. Manage SAFE-T claims page will indicate “Reply by <Date> <Time>” against each claim. For resolved claims, the timeline to respond will be indicated as “Appeal by <Date> <Time>” against each claim.

I hope this is helpful, and that you have a good weekend. Please let me know if you have any additional questions and I'd be happy to assist.

Thanks again,

- Danika