Let’s talk Order Defect Rate
What's the Order Defect Rate?
The Order Defect Rate, also referred to as the ODR, is a measure of a Selling Partner's ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period.
ODR has three different metrics:
- Negative Feedback
- A-Z Guarantee Claims
- Chargeback Claims
Selling Partners are required to maintain an ODR under 1% in order to sell in the Amazon Store.
You can check out this help page if you have questions regarding ODR. You can also open a thread in this category for support from other members of the community and from community managers. If you need guidance on appealing claims or feedback, please feel free to open a thread in Manage Buyer Experience.
Let’s talk Order Defect Rate
What's the Order Defect Rate?
The Order Defect Rate, also referred to as the ODR, is a measure of a Selling Partner's ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period.
ODR has three different metrics:
- Negative Feedback
- A-Z Guarantee Claims
- Chargeback Claims
Selling Partners are required to maintain an ODR under 1% in order to sell in the Amazon Store.
You can check out this help page if you have questions regarding ODR. You can also open a thread in this category for support from other members of the community and from community managers. If you need guidance on appealing claims or feedback, please feel free to open a thread in Manage Buyer Experience.
1 respuesta
Seller_bQBd2zL1tMiHF
It's become increasingly more difficult the last 6 months to keep it under 1%- even good sellers. Never in 11 years have been over .50% but you changed something up, a buyer can open a claim without any contact at all and then I have to fight with a-z claims department about it. Been averaging between 1-2% ODR last 6 months.
