Audit: Amazon Failing to Refund Buyer-Faulted Return Label Costs
- Customer placed order
- Customer requested buyer-faulted return
- Amazon refunds customer the product cost at first scan
- Amazon credits us 58% of the label cost and applies the remaining 42% as a non-refunded adjustment.
Consistently. Aren't we entitled to the full shipping cost refund for all buyer-faulted returns?
It's happening to accurate weight/dimension products, we ship thousands of through FBM without incurring adjustments. It seems this is the default accounting practice, scraping 42% of the label cost from the seller, in instances it should be fully covered.
@Roberto_Amazonhas observed similar experiences with other sellers, outlined in this thread.
Anyone else have this issue?
Is it possible a Mod look into this accounting practice and refund our acct?
Audit: Amazon Failing to Refund Buyer-Faulted Return Label Costs
- Customer placed order
- Customer requested buyer-faulted return
- Amazon refunds customer the product cost at first scan
- Amazon credits us 58% of the label cost and applies the remaining 42% as a non-refunded adjustment.
Consistently. Aren't we entitled to the full shipping cost refund for all buyer-faulted returns?
It's happening to accurate weight/dimension products, we ship thousands of through FBM without incurring adjustments. It seems this is the default accounting practice, scraping 42% of the label cost from the seller, in instances it should be fully covered.
@Roberto_Amazonhas observed similar experiences with other sellers, outlined in this thread.
Anyone else have this issue?
Is it possible a Mod look into this accounting practice and refund our acct?
7 respuestas
Seller_fES06yRlGgMc4
As the ship takes on more an more water, they are continuing to grab more and more from their sellers.
I am now getting "denied" Safe-T claims for shipping, with their representatives saying there is no reimbursement for sellers because of the Free Return policy.
Seller_iEkL0tvQ3Qyw4
Many of our returns are no longer refunded by Amazon at all. It seems that the few returns that are buyer faulted like "No Longer Needed" are still refunded at first scan, but most, are for seller faulted reasons so the buyer gets a free label. We tried to hold a few in hopes Amazon would do their job, but they didn't. We got hit with an A to Z because of one of these. We are seldom able to create a Safe-T claim anymore. We now understand that no matter what, we can't even try to recover the return label costs. And those costs are at least twice the cost of the label we created to ship the order out. Another "cost of doing business" on Amazon.
Seller_jBMfqt7iaNhLO
I've been complaining about this for months, with no help to be found anywhere. We are constantly losing large amounts of money on inexpensive buyer faulted returns to the point it is getting ridiculous. We recently lost $37 on a book return since the buyer shipped the book back in a giant box. Safe-T claims are constantly denied. Are we supposed to sit back and take this buyer abuse? Something is going to have to change. Unfortunately I don't think any amount of complaining will do anything. Amazon no longer cares about 3rd party sellers, and hasn't for a long time now. Any changes made in the last 10 years are only detrimental to sellers. Will there be a turn around in policy, I hope so, but I doubt it.
Seller_guCaS93YGnu0t
Great. One more thing to waste my time looking at during the day.
Edit:
It is so frustrating to fight Amazon and spend time trying to get them to reimburse $1.50 here, $3.47 there. This is intentional.
Seller_zKzU6ewFNhNe0
2 Week Update (if anyone is interested): Problem persists, no solution.
