Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
imgIniciar sesión
user profile
Seller_eruygQ6HS7T46

Seller Feedback issue

The Custmer seller feedback is enteirly is product feedback. There is nothing written about seller and customer service. Please read the review.

"No es lo que anuncian, el material no es cuero genuino y el acabado esta espantoso."

As per amazon Policy

https://sellercentral.amazon.com/help/hub/reference/G20231

Removal of feedback

Amazon will remove feedback if it determines doing so is necessary because of the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Above are the cases when review will remove as customer has not written about our customer service and about seller. Please remove this review.

===================================

After communiating with Amazon seller support, they have brough new things that Amazon has never explain anywhere. They says below thing.

"The feedback will be considered under product review, if it does not contain the information about condition or difference in the product received, authenticity of the product received, defective item."

They have not written such thing any where. Amzaon seller representative changes the Amazon policies own and own. Even we have dispatched Real leather item and exactly what customer has order and we have been selling since 2016. How it is seller responsiblity to educate the customer regarding the product as well?

Thanks

18 visitas
5 respuestas
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_eruygQ6HS7T46

Seller Feedback issue

The Custmer seller feedback is enteirly is product feedback. There is nothing written about seller and customer service. Please read the review.

"No es lo que anuncian, el material no es cuero genuino y el acabado esta espantoso."

As per amazon Policy

https://sellercentral.amazon.com/help/hub/reference/G20231

Removal of feedback

Amazon will remove feedback if it determines doing so is necessary because of the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Above are the cases when review will remove as customer has not written about our customer service and about seller. Please remove this review.

===================================

After communiating with Amazon seller support, they have brough new things that Amazon has never explain anywhere. They says below thing.

"The feedback will be considered under product review, if it does not contain the information about condition or difference in the product received, authenticity of the product received, defective item."

They have not written such thing any where. Amzaon seller representative changes the Amazon policies own and own. Even we have dispatched Real leather item and exactly what customer has order and we have been selling since 2016. How it is seller responsiblity to educate the customer regarding the product as well?

Thanks

Etiquetas:Estado de la cuenta
00
18 visitas
5 respuestas
Responder
5 respuestas
user profile
Manny_Amazon
En respuesta a la entrada de Seller_eruygQ6HS7T46

Hello @Seller_eruygQ6HS7T46,

I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.

If you have requested removal of feedback and need help or additional review, please share your related case ID.

Regards,

- Manny

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_eruygQ6HS7T46

Seller Feedback issue

The Custmer seller feedback is enteirly is product feedback. There is nothing written about seller and customer service. Please read the review.

"No es lo que anuncian, el material no es cuero genuino y el acabado esta espantoso."

As per amazon Policy

https://sellercentral.amazon.com/help/hub/reference/G20231

Removal of feedback

Amazon will remove feedback if it determines doing so is necessary because of the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Above are the cases when review will remove as customer has not written about our customer service and about seller. Please remove this review.

===================================

After communiating with Amazon seller support, they have brough new things that Amazon has never explain anywhere. They says below thing.

"The feedback will be considered under product review, if it does not contain the information about condition or difference in the product received, authenticity of the product received, defective item."

They have not written such thing any where. Amzaon seller representative changes the Amazon policies own and own. Even we have dispatched Real leather item and exactly what customer has order and we have been selling since 2016. How it is seller responsiblity to educate the customer regarding the product as well?

Thanks

18 visitas
5 respuestas
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_eruygQ6HS7T46

Seller Feedback issue

The Custmer seller feedback is enteirly is product feedback. There is nothing written about seller and customer service. Please read the review.

"No es lo que anuncian, el material no es cuero genuino y el acabado esta espantoso."

As per amazon Policy

https://sellercentral.amazon.com/help/hub/reference/G20231

Removal of feedback

Amazon will remove feedback if it determines doing so is necessary because of the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Above are the cases when review will remove as customer has not written about our customer service and about seller. Please remove this review.

===================================

After communiating with Amazon seller support, they have brough new things that Amazon has never explain anywhere. They says below thing.

"The feedback will be considered under product review, if it does not contain the information about condition or difference in the product received, authenticity of the product received, defective item."

They have not written such thing any where. Amzaon seller representative changes the Amazon policies own and own. Even we have dispatched Real leather item and exactly what customer has order and we have been selling since 2016. How it is seller responsiblity to educate the customer regarding the product as well?

Thanks

Etiquetas:Estado de la cuenta
00
18 visitas
5 respuestas
Responder
user profile

Seller Feedback issue

de Seller_eruygQ6HS7T46

The Custmer seller feedback is enteirly is product feedback. There is nothing written about seller and customer service. Please read the review.

"No es lo que anuncian, el material no es cuero genuino y el acabado esta espantoso."

As per amazon Policy

https://sellercentral.amazon.com/help/hub/reference/G20231

Removal of feedback

Amazon will remove feedback if it determines doing so is necessary because of the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Above are the cases when review will remove as customer has not written about our customer service and about seller. Please remove this review.

===================================

After communiating with Amazon seller support, they have brough new things that Amazon has never explain anywhere. They says below thing.

"The feedback will be considered under product review, if it does not contain the information about condition or difference in the product received, authenticity of the product received, defective item."

They have not written such thing any where. Amzaon seller representative changes the Amazon policies own and own. Even we have dispatched Real leather item and exactly what customer has order and we have been selling since 2016. How it is seller responsiblity to educate the customer regarding the product as well?

Thanks

Etiquetas:Estado de la cuenta
00
18 visitas
5 respuestas
Responder
5 respuestas
5 respuestas
Filtros rápidos
Ordenar por
user profile
Manny_Amazon
En respuesta a la entrada de Seller_eruygQ6HS7T46

Hello @Seller_eruygQ6HS7T46,

I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.

If you have requested removal of feedback and need help or additional review, please share your related case ID.

Regards,

- Manny

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Manny_Amazon
En respuesta a la entrada de Seller_eruygQ6HS7T46

Hello @Seller_eruygQ6HS7T46,

I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.

If you have requested removal of feedback and need help or additional review, please share your related case ID.

Regards,

- Manny

00
user profile
Manny_Amazon
En respuesta a la entrada de Seller_eruygQ6HS7T46

Hello @Seller_eruygQ6HS7T46,

I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.

If you have requested removal of feedback and need help or additional review, please share your related case ID.

Regards,

- Manny

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad