No IOSS On Some FBM EU Orders - No Indication They Were B2B!
Good morning all,
Hoping somebody can shed some light on this: Last week and this week we had one order to the Netherlands and one to Poland that didn’t have IOSS hence the former was returned to sender (probably rejected at delivery as customer refused to pay the VAT import charge) and the latter has an angry customer demanding a full refund as he was charged and did pay.
I’m aware that from a previous order that was like this - annoyingly the same Poland-based customer - that B2B orders are not covered by IOSS but can anyone point me towards where this is indicated on the order? Business customers usually have a grey tag clearly visible but I can’t find anything related to this.
From the previous case last year Amazon support replied with this:
–
"We are aware of your question about order # . There is no IOSS in this order, because it is B2B order, Amazon does not withhold VAT, so there is no IOSS number in this order.
If you are distributing goods to a REGISTERED EU VAT buyer (B2B buyer) in the EU:
• Stock shipments from outside the EU:
-
If the value of these items does not exceed €150, you do not collect EU VAT on the relevant sales, nor does Amazon. Your B2B buyer will calculate and pay this VAT themselves through their EU VAT return form.
-
If the shipment is worth more than €150, you will still have to pay your own VAT and all import duties as at present.• You will still have to collect and pay EU VAT yourself, as you do now, for goods shipped from stock within the EU, regardless of the price."
–
I can’t find anything useful that explains further about this, and please excuse my ignorance if I’m missing something really obvious. I did find another forum post (UK to EU FBM business order without VAT number) that sounded like he had the same problem we’ve had now crop up more than once; is there something that our customers should have submitted, like a VAT or some other business-related number or anything else we should be doing? Admittedly it appears we did miss that the small “IOSS” logos were not present on the postage labels but even if queried there’s nothing to denote on channel why they’re not there aside from the large ‘market facilitator’ banner missing from the order page, nothing more specific.
Apologies for the long-winded post but any advice is gratefully accepted and we got nowhere asking Seller Support the last time how we could tell it was B2B.
No IOSS On Some FBM EU Orders - No Indication They Were B2B!
Good morning all,
Hoping somebody can shed some light on this: Last week and this week we had one order to the Netherlands and one to Poland that didn’t have IOSS hence the former was returned to sender (probably rejected at delivery as customer refused to pay the VAT import charge) and the latter has an angry customer demanding a full refund as he was charged and did pay.
I’m aware that from a previous order that was like this - annoyingly the same Poland-based customer - that B2B orders are not covered by IOSS but can anyone point me towards where this is indicated on the order? Business customers usually have a grey tag clearly visible but I can’t find anything related to this.
From the previous case last year Amazon support replied with this:
–
"We are aware of your question about order # . There is no IOSS in this order, because it is B2B order, Amazon does not withhold VAT, so there is no IOSS number in this order.
If you are distributing goods to a REGISTERED EU VAT buyer (B2B buyer) in the EU:
• Stock shipments from outside the EU:
-
If the value of these items does not exceed €150, you do not collect EU VAT on the relevant sales, nor does Amazon. Your B2B buyer will calculate and pay this VAT themselves through their EU VAT return form.
-
If the shipment is worth more than €150, you will still have to pay your own VAT and all import duties as at present.• You will still have to collect and pay EU VAT yourself, as you do now, for goods shipped from stock within the EU, regardless of the price."
–
I can’t find anything useful that explains further about this, and please excuse my ignorance if I’m missing something really obvious. I did find another forum post (UK to EU FBM business order without VAT number) that sounded like he had the same problem we’ve had now crop up more than once; is there something that our customers should have submitted, like a VAT or some other business-related number or anything else we should be doing? Admittedly it appears we did miss that the small “IOSS” logos were not present on the postage labels but even if queried there’s nothing to denote on channel why they’re not there aside from the large ‘market facilitator’ banner missing from the order page, nothing more specific.
Apologies for the long-winded post but any advice is gratefully accepted and we got nowhere asking Seller Support the last time how we could tell it was B2B.
2 respuestas
Seller_qqCKaiyZvp4Rc
As far as I’m aware there is no way to turn this off yet
Seller_JVTfjuLs0moo6
If it is a B2B order, then both you and the customer need to have an EORI number. Yours should be tied in with the electronic pre-advice with whichever shipper you are using, and the customer will need 1 on receipt. I have raised countless cases telling Amazon that this is a massive area of concern. In my opinion easily solved by Amazon asking any over-seas Business buyer, buying from a UK seller, to enter their EORI number when the order is placed.
We have had to cancel MANY orders that are sent, are a B2B order, then the customer refuses delivery due to not having an EORI number. I think the issue is some people just aren’t aware they are buying from the UK. This would be solved instantly if Amazon asked Business Customers to enter their EORI numbers when buying from a UK based seller. That can then be filtered down to us sellers in the order XML, just like Amazons IOSS number is.
It is ridiculous that we are this far in to Brexit and it still has not been sorted! It just leads to angry customers and many customs issues, as the consignment then it has to come back to the UK. A real nightmare!
