I have opened multiple cases since early December for some units i sent in to Amazon back in October. These units (7 ASINS/28 units in all) were received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, they have been missing. These items were never entered into my inventory, thus resulting in lost sales/revenue. I have tried to explain several times, only to receive the same answer, that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I am pointed to the Ledger Report, which shows each item still in FC transfer, disposition SELLABLE, Starting Warehouse Balance # for each item, In Transit Between Warehouses # for each item (which matches the Starting Warehouse Balance for each), the Warehouse Transfer In/Out # matching the other columns, only negative, Ending Warehouse Balance 0 units for each item, and the Location, which is the original FC location. As these units appear to have never reached their next FC Transfer destination, at what point will the items show as LOST in the Ledger Report, so that I can be reimbursed for these units? I was told that I have 18 months to file a claim for lost or damaged inventory in the Ledger Report, which is what I have been trying to do, but since these are not yet showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. I am stuck in a vicious cycle and getting nowhere. I guess my next question is, is there a chance that my units might still be found and entered into my inventory so that I can sell, and if not, at what point will they show in the Ledger Report as lost (and who makes that call) so that I may be reimbursed for the units?

Any help is greatly appreciated!