I've been experiencing very slow sales of late and have racked my brain as to why NONE of my listings are eligible for Feature Offer/Buy Box. I understand that customer feedback is one of the metrics used to determine this.

My most recent feedback is from customer who returned the item used.

Return Reason: Style not as expected

Since I photograph all outbound orders and of course all returns. I processed the refund minus 50% restock fee as allowed by Amazon. Of course the buyer didn't like that they could use item and not be charged for it.

She therefore opened a AZ Claim Reason: Different from what I ordered

Amazon Granted her $10.85 with ODR impact "yes"

I successfully appealed and Amazon reversed the decision and granted in my favor removing ODR impact. She didn't like that Amazon only gave her $10.85 and opened a charge back claim. The CC company denied her claim also.

Next, she left negative feedback stating:

"Seller not allowing any negative reviews, need I say more."

Her feedback is blatantly false since I can't stop her from leaving negative feedback. This is defamation and if I chose to - I can take legal action against her for this retaliation and defamation.

Next she leaves negative product feedback stating:

"Poor quality and poor service"

The item I sold her was brand new and still in factory packaging. And her reason for return had nothing do do with quality of the item. I tried to get the negative feedback removed but Amazon will not because it's not violating any feedback criteria.

Has anyone had success in getting negative seller feedback and negative product review removed when buyer is clearly engaging in retaliatory actions?

Thanks,

R