Products remaining in amazon warehouse for 2 months
Hello Amazon readers, my products were delivered to the Amazon warehouse on October 28th. The products were transferred to other warehouses and after 2 weeks, they were all out of stock. When I opened a case to Amazon, it said that the products were in its warehouse. The products have been in the warehouse for 2 months and are out of stock. I want help on this matter. We think the products are lost.
Products remaining in amazon warehouse for 2 months
Hello Amazon readers, my products were delivered to the Amazon warehouse on October 28th. The products were transferred to other warehouses and after 2 weeks, they were all out of stock. When I opened a case to Amazon, it said that the products were in its warehouse. The products have been in the warehouse for 2 months and are out of stock. I want help on this matter. We think the products are lost.
2 respuestas
Seller_z3XfkorVSmnEY
Check your listing and see if they are in reserved_fc-processing.
Dominic_Amazon
Hi @Seller_Zs8Y7rwaPzHDv,
Dominic from Amazon here, happy to help!
Even though an item is being shown as received in the inventory ledger this does not necessarily mean the item has been fully unpacked and all the units accounted for. If a box is intending to be transferred to another FC we will scan that box and send it through the system without unpacking it. When the item is received at its final destination FC that is when the units are unpacked and Sellers can reconcile their shipment.
Did you try to reconcile the shipment?
Best,
Dominic
