Amazon is not responding to me, What's happening ?
My history :
1. On June 11th, I received the first notification that I needed to confirm the authenticity of one of the products I recently sold.
2. On June 25th, I provided the requested documents to prove the product's authenticity.
3. Starting June 26th, I received an email with a link to log in and complete a verification video. Since then, I have tried to log in countless times at different intervals, but I was repeatedly informed that there was an internal error or no one available to assist me. I contacted Account Health through the Case Log multiple times, and they said they would send a new link to the Appeals team. This happened more than three times, but none of the links worked.
4. On July 4th, my account was deactivated.
5. I continued to struggle with accessing the verification video and tried reaching out via the Case Log and by phone several times.
6. On July 31st, I spoke with someone over the phone who was finally able to help. They kindly scheduled the verification video manually for August 5th.
7. On August 5th, I completed the verification video and submitted the requested documents. The agent informed me that I would receive an email asking for these documents to be sent for filing, and that I would receive a response within 3 to 5 days.
8. That same day, August 5th, I received the email and immediately responded with all the requested documents.
9. I called again on August 12th, and they informed me that my case had been forwarded to the team for a response.
inbound-appeals@amazon.com never responds
To this day, I have not received any response.
I am currently losing money by paying $3 per day to a Prep Center, and I'm also at risk of having my products destroyed in the FBA, with my funds still tied up with them.
This situation has left me feeling deeply offended and violated.
Is there a better way to resolve this?
Perhaps seeking legal counsel could be an option?
Amazon is not responding to me, What's happening ?
My history :
1. On June 11th, I received the first notification that I needed to confirm the authenticity of one of the products I recently sold.
2. On June 25th, I provided the requested documents to prove the product's authenticity.
3. Starting June 26th, I received an email with a link to log in and complete a verification video. Since then, I have tried to log in countless times at different intervals, but I was repeatedly informed that there was an internal error or no one available to assist me. I contacted Account Health through the Case Log multiple times, and they said they would send a new link to the Appeals team. This happened more than three times, but none of the links worked.
4. On July 4th, my account was deactivated.
5. I continued to struggle with accessing the verification video and tried reaching out via the Case Log and by phone several times.
6. On July 31st, I spoke with someone over the phone who was finally able to help. They kindly scheduled the verification video manually for August 5th.
7. On August 5th, I completed the verification video and submitted the requested documents. The agent informed me that I would receive an email asking for these documents to be sent for filing, and that I would receive a response within 3 to 5 days.
8. That same day, August 5th, I received the email and immediately responded with all the requested documents.
9. I called again on August 12th, and they informed me that my case had been forwarded to the team for a response.
inbound-appeals@amazon.com never responds
To this day, I have not received any response.
I am currently losing money by paying $3 per day to a Prep Center, and I'm also at risk of having my products destroyed in the FBA, with my funds still tied up with them.
This situation has left me feeling deeply offended and violated.
Is there a better way to resolve this?
Perhaps seeking legal counsel could be an option?
4 respuestas
Emet_Amazon
Hello @Seller_pfEMSYnX2BInc,
Thank you for posting your concerns with your account review.
9. I called again on August 12th, and they informed me that my case had been forwarded to the team for a response.
inbound-appeals@amazon.com never responds
To this day, I have not received any response.
I have followed up with our account health support teams, and they did confirm that on 8/20/24 you received a follow up notification inviting your to schedule another video call and specified what documentation would be required. This is the only path to resolve this situation at this time, thus if you have not already done so, please schedule your video call. If you're experiencing issues with the link, you can email the same inbound appeals team for a new link.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_pfEMSYnX2BInc,
Thank you for following up.
The only way I was able to make the video call was by selecting the 'call me back' option. An agent on the call manually scheduled the verification video for me on August 5th, when I finally completed the verification. Instead of receiving a link to log in to the Amazon platform (Mario/ipi), I received a link to log in to Amazon Chime. This was the only way it worked."
Can you manually schedule this 2nd verification video for me?
I called again on August 12th, and they informed me that my case had been forwarded to the team for a response.
We cannot schedule this on your behalf, in this space we can offer guidance or support. In some situations we can ensure the appropriate teams are involved but in this specific situation, the only thing that we can offer is a new link to schedule the verification. The individuals who you speak with when you call in have more visibility into your account and may be able to offer this in some situation. Seeing that you had raised this concern with them already, you may be required to provide additional documentation prior to rescheduling a new video call.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
