Hello @Seller_lzs7hBA9Beyl3,

This is Abella from Amazon to assist you.

Thank you for providing details about your account situation. I understand your concern about Product Authenticity complaints.

In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.

Seller_lzs7hBA9Beyl3

Seller Support instructed us to provide invoices and send them to inventory-appeals@amazon.com, but this address appears to be incorrect.

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If you see a violation in your account health dashboard, click "submit appeal" and select "I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy." Then submit your invoices that meet the required criteria.

Copies of invoices or receipts from your supplier issued in the last 365 days for the ASIN.

–These documents should reflect your sales volume during the last 365 days.

–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.

–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help "Amazon Anti-Counterfeiting Policy".

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.