Feedback for wrong order
Case ID - ID 15208697031
Good afternoon, I'm seeking moderator assistance to further review this feedback for removal. After receiving a book that we shipped, a customer left the following feedback:
"Item was as the package described but all melted together in a big hard block."
Clearly, this feedback was for a product other than a book. As expected, Amazon's automated system instantly denied our removal request.
Under Amazon's feedback system, a neutral feedback counts as a negative, and can therefore negatively impact a buyer's perception of a seller's actual performance. We appreciate forum moderators' assistance with seller issues, we have been navigating this river for over 20 years.
Feedback for wrong order
Case ID - ID 15208697031
Good afternoon, I'm seeking moderator assistance to further review this feedback for removal. After receiving a book that we shipped, a customer left the following feedback:
"Item was as the package described but all melted together in a big hard block."
Clearly, this feedback was for a product other than a book. As expected, Amazon's automated system instantly denied our removal request.
Under Amazon's feedback system, a neutral feedback counts as a negative, and can therefore negatively impact a buyer's perception of a seller's actual performance. We appreciate forum moderators' assistance with seller issues, we have been navigating this river for over 20 years.
5 respuestas
Seller_hjcg5N93eFTzr
I was hoping a moderator would see this post and offer some assistance. Perhaps I need to add a tag @SEAmod@Danny_Amazon
Is it possible for either of you to escalate this to a set of human eyes? Thank you for your assistance!
Roberto_Amazon
Hey there! @Seller_hjcg5N93eFTzr
This is Roberto. Thank you for using the Forums, and I will be glad to take it over from here.
I am currently contacting our internal team for further review on the removal request. Once I have an update, I will contact you back.
Regards,
Roberto
