HELP - FBA Inbound Lost Inventory, Denied Reimbursments
We have recently had a very high number of FBA Inbound shipments where Amazon has lost inventory. We have not had any problems getting reimbursed in the past but recently they have come back with the same ridiculous denial reason below.
"Our research shows that the 100 units of FNSKU B0"""""""" that you sent with shipment FBA18SK0Z6JY have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
We only have 2 SKU's and we know for 100% that the correct FNSKU was in the boxes, and we don't know what is going on with this. They have lost over 500 units this month which caused us not to have any available inventory to sell on our listing this month.
This is more than $15K worth of lost inventory and will put us in a serious cash flow crunch in the event that we have to take a loss on these units.
We did not get any kind of notification when the cartons w ere received, that any of the SKU's were mismarked or had any issues.
How can they claim that an incorrect FNSKU was sent in but whatever that physical inventory has been lost and they can't locate it but refuse reimbursement?
Can we get some assistance from a mod on this to escalate these cases?
Case IDs are:
ID 17268127471
ID 17188613781
ID 17189042301
ID 17188858361
@KJ_Amazon
@Josh_Amazon
@Atlas_Amazon
@Jameson_Amazon
HELP - FBA Inbound Lost Inventory, Denied Reimbursments
We have recently had a very high number of FBA Inbound shipments where Amazon has lost inventory. We have not had any problems getting reimbursed in the past but recently they have come back with the same ridiculous denial reason below.
"Our research shows that the 100 units of FNSKU B0"""""""" that you sent with shipment FBA18SK0Z6JY have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
We only have 2 SKU's and we know for 100% that the correct FNSKU was in the boxes, and we don't know what is going on with this. They have lost over 500 units this month which caused us not to have any available inventory to sell on our listing this month.
This is more than $15K worth of lost inventory and will put us in a serious cash flow crunch in the event that we have to take a loss on these units.
We did not get any kind of notification when the cartons w ere received, that any of the SKU's were mismarked or had any issues.
How can they claim that an incorrect FNSKU was sent in but whatever that physical inventory has been lost and they can't locate it but refuse reimbursement?
Can we get some assistance from a mod on this to escalate these cases?
Case IDs are:
ID 17268127471
ID 17188613781
ID 17189042301
ID 17188858361
@KJ_Amazon
@Josh_Amazon
@Atlas_Amazon
@Jameson_Amazon
13 respuestas
Seller_iEfhZOYixtLet
I am having the same issue currently
Seller_EdgWoWyqLNBPZ
same issue ... keep getting generic responses and its near impossible to get on the phone with them
NR_Amazon
Hello @Seller_CxhIO9vA3407J,
Thank you for contacting our Forums!
I understand that you are experiencing re-occurring receive discrepancies for a specific SKU.
Thank you so much for providing the case IDs so we can quickly assess the situation. After reviewing each case, I was able to gather the necessary details to escalate this to our internal team for next steps and/or resolution.
I will be sure to contact you once I get a response from them.
Kind regards,
NR_Amazon
Seller_iEfhZOYixtLet
Seller_Y4G8FpeJleJpn
do you resolved this problem?
