Alternative way of getting feedback removed
Is there any way to escalate for Amazon to remove a negative feedback whereby the customer has actively said in the e-mail that they have left the feedback in error and want it removed but can’t work out how?
We sold a product to an elderly lady and literally minutes after the order was accepted by Amazon (around midnight) we received the feedback ‘Return & refund requestwd’ (sic)
Obviously this isn’t a valid feedback since it was left well before the order was received and processed by us. The customer has said the product arrived fine, in good time, worked perfectly and they just got a little muddled and that they’d like to remove it but despite copy pasting the instructions they are unable to work out how to do it.
Seller Support just keep going down the line of requesting a removal via the feedback manager and any messages receive automated responses within seconds. Chat and phone are no more helpful.
It there a moderator on here who could potentially read the correspondence between us and get it removed on the basis of good customer care as I’m starting to feel a bit like I’m harassing an old lady who just wants to enjoy her product!
Alternative way of getting feedback removed
Is there any way to escalate for Amazon to remove a negative feedback whereby the customer has actively said in the e-mail that they have left the feedback in error and want it removed but can’t work out how?
We sold a product to an elderly lady and literally minutes after the order was accepted by Amazon (around midnight) we received the feedback ‘Return & refund requestwd’ (sic)
Obviously this isn’t a valid feedback since it was left well before the order was received and processed by us. The customer has said the product arrived fine, in good time, worked perfectly and they just got a little muddled and that they’d like to remove it but despite copy pasting the instructions they are unable to work out how to do it.
Seller Support just keep going down the line of requesting a removal via the feedback manager and any messages receive automated responses within seconds. Chat and phone are no more helpful.
It there a moderator on here who could potentially read the correspondence between us and get it removed on the basis of good customer care as I’m starting to feel a bit like I’m harassing an old lady who just wants to enjoy her product!
9 respuestas
Seller_SITNVuZK87zGK
You are actually warned now in feedback manager that attempting to get feedback removed via means other than the request removal tool can be against policy.
That being said…take a look at this thread where the mods started reviewing unfair feedback
Seller_DROodOAYHftnc
Yes, and in that thread it tells you to let the mod know and they will check and see if it can be removed.
If not your only other alternative is to leave a factual response explaining that the customer has acknowledged that the feedback was left in error.
Seller_7VbclcPFFRTnc
Have you sent her this link
To remove Marketplace seller feedback:
- Go to Your Submitted Feedback.
- Select Remove next to the feedback you’d like to remove.
- Select a reason for the removal.
- Select Remove.
Winston_Amazon
Strongly recommend that you follow the advice posted on this thread, please let us know how it goes with the feedback
