Account suspended by mistake
Hello, my account was suddenly suspended and I was asked for an invoice for a product I sold more than 365 days ago. When I sent the invoice for the product, they warned me that the invoice must have been issued within the last 365 days and they closed the account permanently. I request help on this matter.
Account suspended by mistake
Hello, my account was suddenly suspended and I was asked for an invoice for a product I sold more than 365 days ago. When I sent the invoice for the product, they warned me that the invoice must have been issued within the last 365 days and they closed the account permanently. I request help on this matter.
2 respuestas
Seller_kIukTwdhvntAp
" my account was suddenly suspended and I was asked for an invoice for a product I sold more than 365 days ago."
Amazon does not keep a calendar as far as when something was SOLD (or even had an ASIN created).
They can and will look back to the very creation of your account. Did you have an LOA from the brand? And did you buy from an actual authorized wholesale site?
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Atlas_Amazon
Hello @Seller_5E9UoV8Y8a3lf
Thank you for the information provided regarding the impact to your account. I understand that you attempted to provide documentation to our team, but it was rejected due to not being within 365 days. Our team does have very strict requirements for the documentation that is being requested from you. They will be looking to verify that the product was acquired through a legitimate source and that you are authorized to be selling on the platform from the brand.
Without being able to verify this information, we cannot guarantee that a resolution will be available. Would you be able to share the specific messaging that you have received in response to your submission? Was it only an invoice that was being requested from you or did they also ask for a letter of authorization?
We encourage you to continue to provide any information or updates that you have on this situation so we may continue to provide guidance.
Best,
Atlas
