Hello,

Has anyone run into this type of issue? I submitted my documents the first time round but my ID was blurry because my camera is old, so I opened a case with seller support...the email did not provide a link to re-submit a new photo of my ID, that eventually was resolved and I provided a new picture. After waiting a couple days I received an email saying my documents were received and my account verification was complete. However, under seller central > account information , it still says my account is under review. I updated the case to see what is going on with my account and they just said there is nothing that can be done and that I should check my 'Performance Notifications'.....the problem is there is nothing in my notifications. Has anyone received the email saying your account is now verified but it actually is not?

Here is the emails I received if anyone wants to read it

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ME TO SELLER SUPPORT:

there is no option to re-submit my identification.....i have a more clear photo of my identification now but i can not re-upload it

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SELLER SUPPORT TO ME:

Thank you for reaching out to us, XXXXXXX. We are glad to assist you. From the information provided to us, we understand that you are having difficulties re-submitting document/s for Seller Identity Verification. Rest assured as we understand how important this is for your business and we'll do our best to solve your issue. At this time we are working with our internal team to reach a resolution on your case. While we don’t currently have an update, we already reached out to them and will continue doing so. We will follow up with you as soon as additional information is available.

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SELLER SUPPORT TO ME:

We reviewed the documents that you provided and were able to complete your verification process. You can now sign in to Seller Central and start selling on Amazon.

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ME TO SELLER SUPPORT:

it says my account is still under verification in seller central > account information

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SELLER SUPPORT TO ME:

We have received your inquiry, but we cannot provide support on this matter.

We cannot provide support on this matter because you may have outstanding document requests on your profile. If that is the case, you will continue to have limited access to your selling account until all outstanding documents are submitted. To gain full access to your selling account, check for any pending actions in the "Performance Notifications" section, and follow the on-screen instructions to reactivate your account