Not authorised we don’t have a seller account associated with that email address.
Hello everybody.
On June 2023 I got a problem from Amazon when I tried log in to my account and it's "Not authorised we don’t have a seller account associated with that email address."
It's cause becasue I lost access to my phone number and was not able to provide OTP, so I reset 2-Factor, but it's not helped.
So, I called Customer Service with that problem and they suggest me to create a new amazon account with same email address.
To my question "what heppen with my seller account" they answer me, what you can link this account if future.
So, I did it and after I get back access to my consumer account, I absolutely lost access to my seller account, where I had active listing, advertaising, proffesional profile..
After half mounth I got a bill from Amazon for 162$ and they charget me for the same amount twice in one day from my credit and debit card..
Didn't find solution till now.
I decided to create new amazon seller account to reach help through seller central support, but they absolutely uselless.
And after 2 months, today, I got message from amazon to my email what they tried charg my card again.. For what? I don't know, becasue I still have that problem and still can't get access back to my account.
Anybody who had same problem, what is the solutiom?
Not authorised we don’t have a seller account associated with that email address.
Hello everybody.
On June 2023 I got a problem from Amazon when I tried log in to my account and it's "Not authorised we don’t have a seller account associated with that email address."
It's cause becasue I lost access to my phone number and was not able to provide OTP, so I reset 2-Factor, but it's not helped.
So, I called Customer Service with that problem and they suggest me to create a new amazon account with same email address.
To my question "what heppen with my seller account" they answer me, what you can link this account if future.
So, I did it and after I get back access to my consumer account, I absolutely lost access to my seller account, where I had active listing, advertaising, proffesional profile..
After half mounth I got a bill from Amazon for 162$ and they charget me for the same amount twice in one day from my credit and debit card..
Didn't find solution till now.
I decided to create new amazon seller account to reach help through seller central support, but they absolutely uselless.
And after 2 months, today, I got message from amazon to my email what they tried charg my card again.. For what? I don't know, becasue I still have that problem and still can't get access back to my account.
Anybody who had same problem, what is the solutiom?
6 respuestas
Quincy_Amazon
Hello @Seller_UERATyHIet7aQ,
Thank you for posting your inquiry to the Forums.
I understand that you lost access to the phone that you were using for two step verification.
To gain access to your seller account, try logging into Seller Central and click Didn't receive the code? on the bottom of the Two-Step Verification page. Select your backup method for receiving your code.
If you don't have a backup device and can't change your settings, you'll need to go through theTwo-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in. On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
I have included some help pages below that provide additional troubleshooting steps for your reference:
Two-Step Verification Troubleshooting FAQ
Please advise whether you are successful or need additional assistance. Please feel free to provide the case ID number(s) you opened with Support and I can take a look.
Regards,
Quincy_Amazon
