About two months ago my account (among with 3 other friends of mine) was deactivated and in order to re-activate it , we were asked quite a few documents which we provided to Amazon, YET we keep getting back the same template email without any specific answer as to what is wrong AND they keep saying to review our past communications - which we did.

Our inventory is being threatened to be destroyed and I am very upset, please advise how could I get a specific answer?

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Hello Hexberry Trade Ltd/Hexberry Trade ,

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?

Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.

How do I appeal this decision?

If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq

Review our past communications with you that specify the information required to appeal this decision.

Has your account been deactivated in error?

If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

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Thanks!