Account inactive and can't reactivate
We received an email that our selling account has been temporarily placed in an inactive status.
When we logged in to Seller Central, we received the message that our account is inactive. After clicking continue, we are taken to a page to update our charge method. We updated the card information and then received an email requesting that we access the Seller Identity Verification Process.
Following the provided link in the email, we arrived at a page that lists documentation to be submitted and has a link to Reactivate Account. After following the Reactivate Account link, we are taken back to Seller Central where we receive the message that our account is inactive.
It looks like we are stuck in a loop. Case ID: 17308449141. Please advise of a working link to upload documents so we may reactivate our account. Thank you.
Account inactive and can't reactivate
We received an email that our selling account has been temporarily placed in an inactive status.
When we logged in to Seller Central, we received the message that our account is inactive. After clicking continue, we are taken to a page to update our charge method. We updated the card information and then received an email requesting that we access the Seller Identity Verification Process.
Following the provided link in the email, we arrived at a page that lists documentation to be submitted and has a link to Reactivate Account. After following the Reactivate Account link, we are taken back to Seller Central where we receive the message that our account is inactive.
It looks like we are stuck in a loop. Case ID: 17308449141. Please advise of a working link to upload documents so we may reactivate our account. Thank you.
10 respuestas
Seller_41ehVjsnTe1pZ
I got this bad Internal Error bug too...since 2/18.
Case ID: 17324410381
Seller_jWWbGg1j9jYcX
I am having the same issue, I have reached out to the support for a 2 weeks now but no help. they say it seems like you can't verify your account that means you can't sell. I personally do not know what to do. if you have any update please let me know as well. I am thinking about closing this account all together and start over.
Seller_xnLT0X8OCG4Xv
Now when we receive an email, the link to access the Seller Identity Verification doesn't work. Would a Mod please assist? Thank you.
Nano_Amazon
Hello @Seller_xnLT0X8OCG4Xv
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_xnLT0X8OCG4Xv
I notice that our escalations team is actively addressing this issue and they will get in contact with you for follow up . Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
