Unfair Negative Feedback that AMAZON BOT refuse to remove
We got a negative feedback from a buyer because the buyer claimed that they did not receive the book. We provided the customer with Fedex tracking and delivery report and a photo as proof of delivery.
I opened a negative feedback removal case with amazon and it immediately got rejected within a minute. This is very upsetting. My case id is ID 15874603491 & order number is OrderID: 112-9038075-7238657.
Unfair Negative Feedback that AMAZON BOT refuse to remove
We got a negative feedback from a buyer because the buyer claimed that they did not receive the book. We provided the customer with Fedex tracking and delivery report and a photo as proof of delivery.
I opened a negative feedback removal case with amazon and it immediately got rejected within a minute. This is very upsetting. My case id is ID 15874603491 & order number is OrderID: 112-9038075-7238657.
4 respuestas
Seller_DdmPiA1p1S2Wu
Did you purchase the shipping label through Amazon Buy Shipping or Veeqo? If so, you should be able to open a case requesting a strike-thru. If not, I think you are out of luck.
Josh_Amazon
Hello @Seller_1j9LOnrrCDoHW,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback removal request for your order 112-9038075-7238657. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
