Double FBA fees after reimbursement
Good day! Can someone working at Amazon comment on the reimbursement policy if the product is damaged or lost? If a customer orders a product, the sellers pay FBA+referral fees. If this product either damaged or lost, Amazon refunds the customer and keeps FBA fees, and returns referral fees. It makes sense. However, when the seller opens the claim to get reimbursed for that same lost or damaged product, Amazon reimburses the value of the product minus FBA fees minus referral fees. THAT part doesn't make sense at all. Basically, Amazon charges FBA fees twice on the product that was lost or damaged, The seller is not at fault that the product is damaged by Amazon's carrier partner or if Amazon lost the product. Why does the seller get penalized for it?
Double FBA fees after reimbursement
Good day! Can someone working at Amazon comment on the reimbursement policy if the product is damaged or lost? If a customer orders a product, the sellers pay FBA+referral fees. If this product either damaged or lost, Amazon refunds the customer and keeps FBA fees, and returns referral fees. It makes sense. However, when the seller opens the claim to get reimbursed for that same lost or damaged product, Amazon reimburses the value of the product minus FBA fees minus referral fees. THAT part doesn't make sense at all. Basically, Amazon charges FBA fees twice on the product that was lost or damaged, The seller is not at fault that the product is damaged by Amazon's carrier partner or if Amazon lost the product. Why does the seller get penalized for it?
1 respuesta
Roberto_Amazon
Hello! @Seller_aEFXMwwznu5V6
Thank you for using the Forums. Our reimbursement confirms that the reimbursement value is calculated only based on the estimated proceeds of the product minus the referral fees and fulfillment fees.
See below:
FBA inventory reimbursement policy
If you still have questions or need clarity on a particular reimbursement. Please communicate with our Seller Support team.
Regards,
