Brand registry application application issue
I submitted an application for brand registry with the CASE ID 14060748831. The case is currently marked as "Pending Review," However, when I click on the case number it says “your case cannot be reopened. If you need help with an issue please contact us (link)”. This contact us link is of no help because it only applies when you already have a brand registered, which is not my case (this is my first time trying to registering a brand).
This is frustrating, as I do not know who to contact to get help with my application. I kindly request that you have the Brand Registry team help me how to do so that I can reapply for the brand.
I very much appreciate your help
Brand registry application application issue
I submitted an application for brand registry with the CASE ID 14060748831. The case is currently marked as "Pending Review," However, when I click on the case number it says “your case cannot be reopened. If you need help with an issue please contact us (link)”. This contact us link is of no help because it only applies when you already have a brand registered, which is not my case (this is my first time trying to registering a brand).
This is frustrating, as I do not know who to contact to get help with my application. I kindly request that you have the Brand Registry team help me how to do so that I can reapply for the brand.
I very much appreciate your help
20 respuestas
Seller_kIukTwdhvntAp
You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.
GOOD job on providing a case #. I’m tagging some MODS that can help you on this.
Hey guys – can you help get the one closed so they can start again?
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Tatiana_Amazon
@Jaijai_AMZ_136
CR_Amazon
Hi there @Seller_Oy04iCr0RjwMi
My name is CR and wanted to hop in here to see if we could get you some assistance here.
I apologize for the frustration, but it sounds like the case associated with the brand registry application may be closed out.
Thank you for providing the case #, I am going to see if I can get some more details from that.
I'll report back here as soon as I have an update to share.
CR_Amazon
CR_Amazon
@Seller_Oy04iCr0RjwMi
Hello again.
From what I can tell on my end, your selling account is not yet setup completely. Can you confirm that is the case? I cannot see a Brand name that you are trying to apply for, and am unable to see any Brand Registry applications either.
I do see that the case above was closed by you, but see that your selling account itself is not yet active.
Please do let me know.
I'll hang tight here for your reply.
CR_Amazon
