HIGH VALUE Chargeback won, reopened then lost for item not returned
We need moderator support please. We have been noticing a pattern of behavior. Sellers are complaining about high value chargebacks and losing on this forum, and this has also happened to us. A customer purchased a $2K laptop from us in May 2023. Did a chargeback which we defended and won in July. Somehow the chargeback got reopened in August. Amazon claims we did not respond to their communication and we lost. We were never notified of the second chargeback and we check online for them daily. There was no chance to respond at all, no email nothing. They took our funds today even though they said it was reopened and we lost in August. We need our money back. The chargeback team is not responding to our requests to show us the email notice that they say we never replied to. REGARDLESS, we won the first time and all the same information applies. Customer never returned the item either. We will be reporting this fraud to ic3.gov. Moderators please help us get our funds back.
HIGH VALUE Chargeback won, reopened then lost for item not returned
We need moderator support please. We have been noticing a pattern of behavior. Sellers are complaining about high value chargebacks and losing on this forum, and this has also happened to us. A customer purchased a $2K laptop from us in May 2023. Did a chargeback which we defended and won in July. Somehow the chargeback got reopened in August. Amazon claims we did not respond to their communication and we lost. We were never notified of the second chargeback and we check online for them daily. There was no chance to respond at all, no email nothing. They took our funds today even though they said it was reopened and we lost in August. We need our money back. The chargeback team is not responding to our requests to show us the email notice that they say we never replied to. REGARDLESS, we won the first time and all the same information applies. Customer never returned the item either. We will be reporting this fraud to ic3.gov. Moderators please help us get our funds back.
64 respuestas
KJ_Amazon
Hello @Seller_Y3Nb0CjeagKki. Before I continue, can you please confirm that you weren't notified for the second chargeback, and that the email did not end up in your spam folder or overlooked?
If you can confirm that, please share any Case IDs you have filed about those chargebacks, and I will ask our partner team to review and determine any next steps.
KJ_Amazon
Seller_JriIYrr4sOxtS
According to our experience, when the customer redispute a charge, Amazon will not depend at all. In the past 10 year, we always lose if the customer redispute a charge. We were never asked to provide additional information if a redispute was filed.
Seller_HGNrJcgEtB5tS
In over 10 years selling on Amazon, we've won ALL charge backs UNLESS the buyer re-disputes with their bank, in those cases we're held responsible almost immediately, which lead me to believe Amazon does not submit/defend them second time. My suspicion was confirmed yesterday when I received an email from cb-info, an Amazon dispute team, who stated that "the card issuer does not allow Amazon to participate in the second time chargeback dispute." This is non sense... No bank cannot and does not prevent a merchant from responding to a dispute the second time... not in the US anyway. Amazon is doing sellers disservice by CHOOSING to not participate in the second chargeback disputes.
Seller_N4aQ7IYs2P8we
Yep. Same thing happened to us a few times this year. Its never happened in the previous 9 years. This is a new stunt the claims department is pulling to put us on the hook for reimbursements.
Seller_QJfc6zr9UyTia
I lost a ~$4,000 chargeback recently. Sale was to an export company who claimed INR. Amazon would not provide any reason for the chargeback loss, and the email telling me I had lost did not include the representation that Amazon supposedly provided to the CC company, even though the email said it would provide that.
Amazon would not answer when I tried to ask questions about this.
Super frustrating, and biggest loss of my Amazon selling career (16 years).
I wish Amazon could go back to the way it was in ~2012, but it's just not the same place anymore, and nobody at Amazon cares.
Seller_qKazf8TmYbJNO
Same as what others are saying. We win every chargeback but we have lost every time one has been re-opened.
Seller_7oKQkd3ZYovCx
The worst part is that most chargebacks come from well-known and identified thieves who are allowed to scam sellers in this marketplace. They are not forced to return the merchandise. Amazon allows these identified scammers to deceive us and keep products for free. That's unacceptable. At least customers should be obligated to return the products.
Seller_dyZ2OfRR393IL
Welcome to the wonderful world of Amazon! Thanks for playing!
Seller_l7ZznHogKYJLH
I lost $7,000.00 earlier this year due the same type of thing... Amazon cound not care less if they tried....
Seller_XTAmX5xEGAlpz
This happened to us too recently. Won chargeback and not one communication about it being re-opened. Just happened to notice the deduction after I thought all was settled. Super sneaky.
