Feedback Removal
I request to remove feedback for Order No. 112 - 8720149 - 5761854.
The feedback states: "If you have played foose ball in the past and want to play a normal game do not buy this table. The bars are too small and the goalie can’t even cover its goal. This was a complete waist of money. Also, the goalie hits the back part of the table so he is not free to spin and can’t make it side to side of his goal. Also made very cheap the metal looking feet are just made of very chincy plastic. This is not a real fooseball table."
As per Amazon's feedback policy, Seller Feedback should be about order delivery services or seller customer service, not product evaluations. This feedback focuses on the product design (bar size, goalie mechanism) and material (cheap plastic feet), which are product - related, meeting the deletion criterion: "The entire feedback is about the product, not delivery or customer service".
After receiving this feedback, we contacted the customer and provided a full refund. The customer accepted and is satisfied. However, this feedback has affected our store performance. So, we sincerely ask you to remove this non - compliant negative feedback according to Amazon's policy.
CASE ID: 17621492481
Feedback Removal
I request to remove feedback for Order No. 112 - 8720149 - 5761854.
The feedback states: "If you have played foose ball in the past and want to play a normal game do not buy this table. The bars are too small and the goalie can’t even cover its goal. This was a complete waist of money. Also, the goalie hits the back part of the table so he is not free to spin and can’t make it side to side of his goal. Also made very cheap the metal looking feet are just made of very chincy plastic. This is not a real fooseball table."
As per Amazon's feedback policy, Seller Feedback should be about order delivery services or seller customer service, not product evaluations. This feedback focuses on the product design (bar size, goalie mechanism) and material (cheap plastic feet), which are product - related, meeting the deletion criterion: "The entire feedback is about the product, not delivery or customer service".
After receiving this feedback, we contacted the customer and provided a full refund. The customer accepted and is satisfied. However, this feedback has affected our store performance. So, we sincerely ask you to remove this non - compliant negative feedback according to Amazon's policy.
CASE ID: 17621492481
2 respuestas
Seller_gb8KCy5p4E4NS
Danny_Amazon
Hello there @Seller_gb8KCy5p4E4NS- and thank you for ensuring this was surfaced here on the seller forums.
I am glad to see the one and only @Michelle_Amazonwas able to help you resolve this via this concurrent thread on the same feedback comment. Please do know that our Community Guidelines do not allow for a single issues to span multiple threads, and I will need to close this thread as a duplicate. Moving forward, please do look to only create a single post per issue to help effective flow of communications here on the forums.
I appreciate your cooperation!
-Danny
