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Seller_L76garZJ6zSqM

Excessive FBA refunds

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

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Seller_L76garZJ6zSqM

Excessive FBA refunds

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

00
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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Simon_Amazon

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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Julia_Amazon@Winston_Amazon@Spencer_Amazon@Simon_Amazon

Any chance of acknowledging this post/ or looking into it?

Thanks

00
user profile
Jona_Amazon
En respuesta a la entrada de Seller_L76garZJ6zSqM

Hi @Seller_L76garZJ6zSqM,

in the last message a link was shared with you to contact customer service directly. Were you able to do so to receive more information on the refund?

Additionally, to my understanding, a reimbursement cannot be done for deactivated ASINs, you would need to work on reinstating the ASIN first.

Best,

Jona

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_L76garZJ6zSqM

Excessive FBA refunds

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

58 visitas
8 respuestas
00
Responder
user profile
Seller_L76garZJ6zSqM

Excessive FBA refunds

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

00
58 visitas
8 respuestas
Responder
user profile

Excessive FBA refunds

de Seller_L76garZJ6zSqM

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Julia_Amazon@Winston_Amazon @Spencer_Amazon.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Simon_Amazon

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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Julia_Amazon@Winston_Amazon@Spencer_Amazon@Simon_Amazon

Any chance of acknowledging this post/ or looking into it?

Thanks

00
user profile
Jona_Amazon
En respuesta a la entrada de Seller_L76garZJ6zSqM

Hi @Seller_L76garZJ6zSqM,

in the last message a link was shared with you to contact customer service directly. Were you able to do so to receive more information on the refund?

Additionally, to my understanding, a reimbursement cannot be done for deactivated ASINs, you would need to work on reinstating the ASIN first.

Best,

Jona

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Simon_Amazon

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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Simon_Amazon

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Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Julia_Amazon@Winston_Amazon@Spencer_Amazon@Simon_Amazon

Any chance of acknowledging this post/ or looking into it?

Thanks

00
user profile
Seller_L76garZJ6zSqM
En respuesta a la entrada de Seller_L76garZJ6zSqM

@Julia_Amazon@Winston_Amazon@Spencer_Amazon@Simon_Amazon

Any chance of acknowledging this post/ or looking into it?

Thanks

00
Responder
user profile
Jona_Amazon
En respuesta a la entrada de Seller_L76garZJ6zSqM

Hi @Seller_L76garZJ6zSqM,

in the last message a link was shared with you to contact customer service directly. Were you able to do so to receive more information on the refund?

Additionally, to my understanding, a reimbursement cannot be done for deactivated ASINs, you would need to work on reinstating the ASIN first.

Best,

Jona

00
user profile
Jona_Amazon
En respuesta a la entrada de Seller_L76garZJ6zSqM

Hi @Seller_L76garZJ6zSqM,

in the last message a link was shared with you to contact customer service directly. Were you able to do so to receive more information on the refund?

Additionally, to my understanding, a reimbursement cannot be done for deactivated ASINs, you would need to work on reinstating the ASIN first.

Best,

Jona

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad