How can the two-step verification problem be solved?
The main account of my account cannot log in.
Because there is a problem with the two-step verification, and the verification code cannot be sent.
Is there any way to solve this problem?
How can the two-step verification problem be solved?
The main account of my account cannot log in.
Because there is a problem with the two-step verification, and the verification code cannot be sent.
Is there any way to solve this problem?
2 respuestas
Seller_vSOOwekJLU6c0
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
Send your passport/ID. They will have to reset your account two-step verification. They will email you in 48 hours once your account has been reset.
You will have to login again with just your password and set two-step verification again. This time, I suggest you download an authentication app on your phone instead of just putting your phone number.
Steve_Amazon
Hi @Seller_hBERgJmXY6tg2,
Steve from Amazon here, thank you for reaching out on the Forums. If you encounter sign-in issues, try the following steps:
1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
4. To reset your Two-Step Verification follow the steps here.
5. Clear your browser cookies and cache or try logging in with a different browser or device.
6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
7. Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us.
If you continue to run into issues after trying these steps please let me know here and provide the case ID created to Seller Support.
Thanks,
Steve
