My Tea wrongly Categorised as Dietary Supplement
My product is Green Tea. It has been wrongly categorised as Dietary supplement. I have multiple times connected with support, changed titles, and descriptions, yet my product is still deactivated. They keep transferring us to the internal team, But they give the usual copy-paste response. Please HELP.
Case ID 15642731841
My Tea wrongly Categorised as Dietary Supplement
My product is Green Tea. It has been wrongly categorised as Dietary supplement. I have multiple times connected with support, changed titles, and descriptions, yet my product is still deactivated. They keep transferring us to the internal team, But they give the usual copy-paste response. Please HELP.
Case ID 15642731841
8 respuestas
Seller_wpH8fVEertZy8
Emet_Amazon
Hello @Seller_wpH8fVEertZy8,
Thank you for posting your concerns with how your product is being categorized.
My product is Green Tea. It has been wrongly categorised as Dietary supplement. I have multiple times connected with support, changed titles, and descriptions, yet my product is still deactivated. They keep transferring us to the internal team, But they give the usual copy-paste response. Please HELP.
Case ID 15642731841
I have reviewed you case and see that the concern does extend to two ASIN with a compliance request for phrasing on the listings. As you have mentioned you have made multiple attempts and uploaded files to change this information but have not been successful. I have passed your information to the appropriate teams to review your provided information.
This team does not provide a time frame on their reviews, thus I would recommend monitoring both the compliance section, and the provided case to ensure you have the most recent communication. If they provide me any updates, I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_wpH8fVEertZy8,
I have received a small request for information from the review team.
They are requested some additional information regarding the situation and inquiring if you have followed these steps:
Login to your vendor central
Click “Help” on top left of your vendor central
Click on Contact US — Choose your business group (if you have many)
Click “Product Compliance” under ‘What can we help you with?’ section
Click “ASIN Reinstatement Requests” and raise a contact us case.
If you have done so, please advise on the related information so that our review teams can be updated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_wpH8fVEertZy8,
Thank you for posting your concerns with not having access to your vendor central account.
You will need to contact support using the help feature in seller central for more guidance, as I cannot support with this request in this space.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_wpH8fVEertZy8
Thank you for your patience on this. Following up on this escalation, I have received confirmation from our internal team that previous resolution of the case 15642731841 was adequate and the standard appeals path is working as designed.
I am sorry if this is not the outcome you expected, however, this is the resolution provided by our internal team at this moment.
Kind regards,
Nano
