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Seller_bQpwJHQWqjXUw

1 star with positive review

hi

A buyer give me a good review “tittle LOVE THEM, all the sizes and shapes, but leve a 1 star. Im a new seller i only have 4 reviews 3 of 5 stars and 1 with 1 star and my product go by 3.5 star average. What can i do is damage my salles rate

161 visitas
7 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas de productos
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Seller_bQpwJHQWqjXUw

1 star with positive review

hi

A buyer give me a good review “tittle LOVE THEM, all the sizes and shapes, but leve a 1 star. Im a new seller i only have 4 reviews 3 of 5 stars and 1 with 1 star and my product go by 3.5 star average. What can i do is damage my salles rate

Gestionar el servicio al comprador
Etiquetas:Reseñas de productos
10
161 visitas
7 respuestas
Responder
7 respuestas
user profile
Danika_Amazon
En respuesta a la entrada de Seller_bQpwJHQWqjXUw

Hi @Seller_bQpwJHQWqjXUwand thanks for reaching out. The Customer Reviews help page on Seller Central is a great resource for questions like yours.

The Contact Buyer Feature section should be particularly relevant. It reads:

"If the you are the seller of record on a transaction that resulted in a critical review, and if the review is from a verified purchase, you will see the option Contact Buyer on the top right of the critical review.

After clicking Contact Buyer, you will be presented with two options:

  1. Courtesy Refund: Offer a full courtesy refund.
  2. Customer Support: Check with your customer to clarify any product issues based on their review.

Option #2 is what you'll want. Reach out to the seller and ask them to please update the number to reflect a high rating, instead of a low one.

I hope this is helpful.

Please let me know if you require any further assistance,

Best,

- Danika

40
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_bQpwJHQWqjXUw

1 star with positive review

hi

A buyer give me a good review “tittle LOVE THEM, all the sizes and shapes, but leve a 1 star. Im a new seller i only have 4 reviews 3 of 5 stars and 1 with 1 star and my product go by 3.5 star average. What can i do is damage my salles rate

161 visitas
7 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas de productos
10
Responder
user profile
Seller_bQpwJHQWqjXUw

1 star with positive review

hi

A buyer give me a good review “tittle LOVE THEM, all the sizes and shapes, but leve a 1 star. Im a new seller i only have 4 reviews 3 of 5 stars and 1 with 1 star and my product go by 3.5 star average. What can i do is damage my salles rate

Gestionar el servicio al comprador
Etiquetas:Reseñas de productos
10
161 visitas
7 respuestas
Responder
user profile

1 star with positive review

de Seller_bQpwJHQWqjXUw

hi

A buyer give me a good review “tittle LOVE THEM, all the sizes and shapes, but leve a 1 star. Im a new seller i only have 4 reviews 3 of 5 stars and 1 with 1 star and my product go by 3.5 star average. What can i do is damage my salles rate

Gestionar el servicio al comprador
Etiquetas:Reseñas de productos
10
161 visitas
7 respuestas
Responder
7 respuestas
7 respuestas
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Danika_Amazon
En respuesta a la entrada de Seller_bQpwJHQWqjXUw

Hi @Seller_bQpwJHQWqjXUwand thanks for reaching out. The Customer Reviews help page on Seller Central is a great resource for questions like yours.

The Contact Buyer Feature section should be particularly relevant. It reads:

"If the you are the seller of record on a transaction that resulted in a critical review, and if the review is from a verified purchase, you will see the option Contact Buyer on the top right of the critical review.

After clicking Contact Buyer, you will be presented with two options:

  1. Courtesy Refund: Offer a full courtesy refund.
  2. Customer Support: Check with your customer to clarify any product issues based on their review.

Option #2 is what you'll want. Reach out to the seller and ask them to please update the number to reflect a high rating, instead of a low one.

I hope this is helpful.

Please let me know if you require any further assistance,

Best,

- Danika

40
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Danika_Amazon
En respuesta a la entrada de Seller_bQpwJHQWqjXUw

Hi @Seller_bQpwJHQWqjXUwand thanks for reaching out. The Customer Reviews help page on Seller Central is a great resource for questions like yours.

The Contact Buyer Feature section should be particularly relevant. It reads:

"If the you are the seller of record on a transaction that resulted in a critical review, and if the review is from a verified purchase, you will see the option Contact Buyer on the top right of the critical review.

After clicking Contact Buyer, you will be presented with two options:

  1. Courtesy Refund: Offer a full courtesy refund.
  2. Customer Support: Check with your customer to clarify any product issues based on their review.

Option #2 is what you'll want. Reach out to the seller and ask them to please update the number to reflect a high rating, instead of a low one.

I hope this is helpful.

Please let me know if you require any further assistance,

Best,

- Danika

40
user profile
Danika_Amazon
En respuesta a la entrada de Seller_bQpwJHQWqjXUw

Hi @Seller_bQpwJHQWqjXUwand thanks for reaching out. The Customer Reviews help page on Seller Central is a great resource for questions like yours.

The Contact Buyer Feature section should be particularly relevant. It reads:

"If the you are the seller of record on a transaction that resulted in a critical review, and if the review is from a verified purchase, you will see the option Contact Buyer on the top right of the critical review.

After clicking Contact Buyer, you will be presented with two options:

  1. Courtesy Refund: Offer a full courtesy refund.
  2. Customer Support: Check with your customer to clarify any product issues based on their review.

Option #2 is what you'll want. Reach out to the seller and ask them to please update the number to reflect a high rating, instead of a low one.

I hope this is helpful.

Please let me know if you require any further assistance,

Best,

- Danika

40
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad