Valid tracking rate issues
Hi all,
We have been using one of amazons integrated carriers Arrow XL. However, it looks like Amazon does not recognize their tracking IDs and this impacting our valid tracking rate.
We have previously used non partnered carrier but switching to amazon integrated one did not fix the issue.
Originally our orders were confirmed through EDI/API but even when we switched to filling out orders manually the issue persists.
We have a ticket open but its been more than a month without an answer.
Has anyone encountered a similar issue? If so, were you able to fix it and how?
Thanks for any help
Valid tracking rate issues
Hi all,
We have been using one of amazons integrated carriers Arrow XL. However, it looks like Amazon does not recognize their tracking IDs and this impacting our valid tracking rate.
We have previously used non partnered carrier but switching to amazon integrated one did not fix the issue.
Originally our orders were confirmed through EDI/API but even when we switched to filling out orders manually the issue persists.
We have a ticket open but its been more than a month without an answer.
Has anyone encountered a similar issue? If so, were you able to fix it and how?
Thanks for any help
6 respuestas
Seller_s9KNnxjDTYNS4
We have the exact same issue, just called Account Health support and they say because it is a non integrated courier the VTR will not register, despite them using the courier ArrowXL for the Seller Flex Program!! (we used to load FBM and SFX products on the same van - No issues, even the tracking number format was the same)
We had the same issue with DX 2 Man back in 2023, this did eventually fix itself so I am hopeful for a resolution (Fingers crossed)
We created a post, which has no traction here https://sellercentral-europe.amazon.com/seller-forums/discussions/t/e2ef923b-03b5-4340-b781-52b65c91dadd
Account health support issues resolution was to change courier, which I'm sure you would be as opposed to that as we are as it means shifting how our entire operation and current integrations are set up, not to mention staff retraining and teething issues with a new courier which judging by past experience, is nowhere as good as AXL.
Please get back to us on this if you hear anything, we have had a support case open since Feb 2024 and we have had absolutely no progress since then.. currently we are just living with the VTR hoping we don't wake up to a deactivated account.
Best of luck!
Will
Julia_Amzn
Hello @Seller_1TxFkVeu6ew0I,
Thank you for posting and addressing the issue.
I assume you addressed it also to the Seller Support. Could you please provide the case ID?
Cheers,
Julia.
