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Seller_l8DMrZi8rTyFB

how to get my return

the customer order from my store and later amazon refunded the customer but the customer has not return the product and it has been a month can anyone help me how to ask for the return or refund from amazon as I am doing FBA

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Seller_l8DMrZi8rTyFB

how to get my return

the customer order from my store and later amazon refunded the customer but the customer has not return the product and it has been a month can anyone help me how to ask for the return or refund from amazon as I am doing FBA

Etiquetas:Devolver envío, Reembolsos, SAFE-T
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19 visitas
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Seller_kIukTwdhvntAp
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

By doing FBA you turned everything including returns over to AMAZON. The product will be returned to them, not you.

If the buyer does NOT return the item Amazon will eventually refund the money to you (unless it was marked as an item that didn't need to be returned) but it can take a month or more for them to add it to your account.

10
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SEAmod
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

Hi @Seller_l8DMrZi8rTyFB

The information shared with you by @Seller_kIukTwdhvntApis correct. When a customer returns an order that was Fulfilled by Amazon (FBA) we evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement. Please visit the help page I have linked below for more detailed information.

I hope this helps! Susan

10
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Seller_l8DMrZi8rTyFB

how to get my return

the customer order from my store and later amazon refunded the customer but the customer has not return the product and it has been a month can anyone help me how to ask for the return or refund from amazon as I am doing FBA

19 visitas
2 respuestas
Etiquetas:Devolver envío, Reembolsos, SAFE-T
00
Responder
user profile
Seller_l8DMrZi8rTyFB

how to get my return

the customer order from my store and later amazon refunded the customer but the customer has not return the product and it has been a month can anyone help me how to ask for the return or refund from amazon as I am doing FBA

Etiquetas:Devolver envío, Reembolsos, SAFE-T
00
19 visitas
2 respuestas
Responder
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how to get my return

de Seller_l8DMrZi8rTyFB

the customer order from my store and later amazon refunded the customer but the customer has not return the product and it has been a month can anyone help me how to ask for the return or refund from amazon as I am doing FBA

Etiquetas:Devolver envío, Reembolsos, SAFE-T
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Seller_kIukTwdhvntAp
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

By doing FBA you turned everything including returns over to AMAZON. The product will be returned to them, not you.

If the buyer does NOT return the item Amazon will eventually refund the money to you (unless it was marked as an item that didn't need to be returned) but it can take a month or more for them to add it to your account.

10
user profile
SEAmod
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

Hi @Seller_l8DMrZi8rTyFB

The information shared with you by @Seller_kIukTwdhvntApis correct. When a customer returns an order that was Fulfilled by Amazon (FBA) we evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement. Please visit the help page I have linked below for more detailed information.

I hope this helps! Susan

10
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user profile
Seller_kIukTwdhvntAp
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

By doing FBA you turned everything including returns over to AMAZON. The product will be returned to them, not you.

If the buyer does NOT return the item Amazon will eventually refund the money to you (unless it was marked as an item that didn't need to be returned) but it can take a month or more for them to add it to your account.

10
user profile
Seller_kIukTwdhvntAp
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

By doing FBA you turned everything including returns over to AMAZON. The product will be returned to them, not you.

If the buyer does NOT return the item Amazon will eventually refund the money to you (unless it was marked as an item that didn't need to be returned) but it can take a month or more for them to add it to your account.

10
Responder
user profile
SEAmod
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

Hi @Seller_l8DMrZi8rTyFB

The information shared with you by @Seller_kIukTwdhvntApis correct. When a customer returns an order that was Fulfilled by Amazon (FBA) we evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement. Please visit the help page I have linked below for more detailed information.

I hope this helps! Susan

10
user profile
SEAmod
En respuesta a la entrada de Seller_l8DMrZi8rTyFB

Hi @Seller_l8DMrZi8rTyFB

The information shared with you by @Seller_kIukTwdhvntApis correct. When a customer returns an order that was Fulfilled by Amazon (FBA) we evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement. Please visit the help page I have linked below for more detailed information.

I hope this helps! Susan

10
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