Customer Product Reviews Policy Violations - Help
Hello,
We have found that your account has violated our Communication guidelines policy. If this issue continues, we may deactivate your Amazon seller account.
Why did this happen?
We are taking this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines":
https://sellercentral.amazon.com/help/hub/reference/external/G1701
Note: This decision was reached through a combination of automated analysis and expert human review.
How do I address this issue?
To resolve this warning, the primary account owner, also known as the Selling Partner, is required to complete an educational training of our Policies and guidelines. Go to your "Account Health" page, select "Submit appeal" next to the violation and follow the provided instructions:
https://sellercentral.amazon.com/performance/account/health/policy-warnings?ref=ah_em_pra?ref=ah_em_pra
Has this message been sent in error?
If you believe that there has been an error, submit an explanation through your "Account Health" page by selecting "Submit appeal" next to the violation and following the instructions provided.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr
Your explanation should include an explanation and evidence that demonstrates that your account has complied with our Communications guidelines policy.
What happens if I do not take these actions?
If you don't take the requested actions, the warning will continue to impact your Account Health rating for 180 days following the date on which it was posted to your account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal. This can also result in withholding of your funds until you have completed the required training.
Note: A second violation due to non-compliance of our policies will graduate to a critical violation, which can result in the deactivation of your account.
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We've sent 2 appeals so far. We have no idea what this violation is for. We didn't solicit any customer reviews for the seller or product.
It would be much easier if Amazon clearly stated where the violation came from rather than playing a guessing game.
Is it wording in our messages related to A to Z procedures? "You'll see the current status of the claim under the section Refund Request Status. It can take Amazon up to one week to review requests."
Is it QR code on the invoice with product care and instructions? (We already removed it just to be safe)
Or something else?
Customer Product Reviews Policy Violations - Help
Hello,
We have found that your account has violated our Communication guidelines policy. If this issue continues, we may deactivate your Amazon seller account.
Why did this happen?
We are taking this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines":
https://sellercentral.amazon.com/help/hub/reference/external/G1701
Note: This decision was reached through a combination of automated analysis and expert human review.
How do I address this issue?
To resolve this warning, the primary account owner, also known as the Selling Partner, is required to complete an educational training of our Policies and guidelines. Go to your "Account Health" page, select "Submit appeal" next to the violation and follow the provided instructions:
https://sellercentral.amazon.com/performance/account/health/policy-warnings?ref=ah_em_pra?ref=ah_em_pra
Has this message been sent in error?
If you believe that there has been an error, submit an explanation through your "Account Health" page by selecting "Submit appeal" next to the violation and following the instructions provided.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr
Your explanation should include an explanation and evidence that demonstrates that your account has complied with our Communications guidelines policy.
What happens if I do not take these actions?
If you don't take the requested actions, the warning will continue to impact your Account Health rating for 180 days following the date on which it was posted to your account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal. This can also result in withholding of your funds until you have completed the required training.
Note: A second violation due to non-compliance of our policies will graduate to a critical violation, which can result in the deactivation of your account.
------------------------------------------------------------------------------------
We've sent 2 appeals so far. We have no idea what this violation is for. We didn't solicit any customer reviews for the seller or product.
It would be much easier if Amazon clearly stated where the violation came from rather than playing a guessing game.
Is it wording in our messages related to A to Z procedures? "You'll see the current status of the claim under the section Refund Request Status. It can take Amazon up to one week to review requests."
Is it QR code on the invoice with product care and instructions? (We already removed it just to be safe)
Or something else?
21 respuestas
Seller_LVZcgxAgZ2xBv
We didn't solicit any customer reviews for the seller or product.
Do you use paid VAs or ANY paid third-party services connected to your Amazon account?
Have you asked relatives, friends, or social media audiences for reviews?
Do you include inserts in your packaging, or 2D barcodes on the packaging? If so, what exactly is the call to action?
Seller_LVZcgxAgZ2xBv
Did the QR code require registration or have any sort of segmented customer support request ("if you like the product, be sure to leave a review. If you have any problems, reach out to customer support")?
Removing the QR code is a safe bet - be sure to mention that.
Seller_Px6QkVa9HjgaM
Ok, this is the classic case, but my head still spins.
Last night, we received an email from the Amazon Performance Team
"The email you received on 4/11/2025 regarding reviews manipulation was sent to you in error. We apologize for any inconvenience this may have caused.
Seller Performance Team
Amazon.com"
Ok, the policy violation was sent in error. The case appeals were denied in error....
The frustrating part is that the POLICY VIOLATION IS STILL ON THE ACCOUNT!!!
Going to wait another 24 hours.......
Seller_LVZcgxAgZ2xBv
My god. If anyone needs proof that Amazon's seller tech is hopelessly broken, this is it.
At that point, file a case, and if it still is no go, start tagging mods here or the Amazon Seller Support Twitter account.
Good luck.
Seller_Hg9YNif4KbYEr
We received the exact same email also on April 11th.
We don't contact customers requesting any feedback or reviews. We also don't include any inserts with our shipping asking the same.
We appealed twice and received a canned response both times from Amazon. "We are sorry, more information is needed"
I finally just agreed to it, checked the box to watch the training slide show. The violation disappeared from Account Health.
I would like to get it removed from Account Health history. Let me know if you figure a way to do so.
Seller_SJRMV3s4mNrFA
Wonder if this could be a new bad seller scam. Request feedback and reviews for competitor's products...
I'm sure a competent hacker team could do this on Amazon's platform.
Seller_Px6QkVa9HjgaM
Update.
Violation is still up. We've added a copy of an email from Amazon, that violation was sent in error to the appeal.
Still getting the same response
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
Tagging mods
@Atlas_Amazon
@Bryce_Amazon
@Cade_Amazon
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Jameson_Amazon
@Joey_Amazon
@KJ_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Roxy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Atlas_Amazon
Hello @Seller_Px6QkVa9HjgaM
"The email you received on 4/11/2025 regarding reviews manipulation was sent to you in error. We apologize for any inconvenience this may have caused.
Thank you for the information provided regarding the recent issues that have occurred on the account. I understand you received messaging indicating a customer review concern, but then later received a follow up that it had been an error. I know the mixed messaging can cause increasing frustration as it does pose a risk to the account.
I do want to get you support, so I did work with another team to try to get clarification on your concern. At this time, they are still reviewing to determine what occurred, so I will continue to monitor for any updates. If you receive any follow up information during this time, please refer back to this thread so that guidance can be provided to you.
Best,
Atlas
Seller_oDXVaydIpi3Hi
Their "expert" makes a few bucks a day in a foreign land and learned basic English last week so...
Seller_Px6QkVa9HjgaM
Just an update for anyone following the case.
No resolution as of yet. It's been almost a month since we received a false violation and 3 weeks since the apology email from Amazon, but the violation is still active.
