To AMZ leadership,

In hopes of saving money, time, and effort for both AMZ and its sellers, I recommend allowing 1-2 direct and free communications with customers.

AMZ has implemented a great customer messaging system, however 90% of these messages come back as not delivered because the customer has opted out of receiving emails.

My suggestion is to at least allow 1 outgoing email from sellers to customers in order to provide information to them about purchased products. In my automated email,I added our product pdf manual and other information about our products in these emails, but sadly 90% dont go through and the customers could have a better experience with our products if it was not for this restriction.

On top of that, you guys have a nice return section. It would also be helpful to allow 1 email to customers before they ship back product to alleviate any issues or concerns with seller products directly.

It would be so helpful also to have this 1 allowance for AMZ returns from customers to preemptively address before the return is shipped back to AMZ.

this will not only cut down costs for amazon support, and streamline communications further between all parties, it will also alleviate alot of headaches and costs for sellers and AMZ.

I please request you take this request seriously as it will help everyone and improves everyone's experience on amazon.

Including maybe an option for seller for lower fees if sellers can directly can take care of customer issues without need for AMZ to be in the middle of the process, particularly on returns.