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Seller_aOj5BQLbui0qH

FBA Returns- Return not expected

How do you guys go about FBA returns where the item is not expected to be returned ? I get a lot of refunds, and recently Amazon disbursed a refund to a customer for a £90 item, one which they are not expected to return ?

Do we just take such big hits on the chin ?

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Seller_aOj5BQLbui0qH

FBA Returns- Return not expected

How do you guys go about FBA returns where the item is not expected to be returned ? I get a lot of refunds, and recently Amazon disbursed a refund to a customer for a £90 item, one which they are not expected to return ?

Do we just take such big hits on the chin ?

Etiquetas:Cliente, Reembolsos
00
230 visitas
3 respuestas
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3 respuestas
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Julia_Amzn
En respuesta a la entrada de Seller_aOj5BQLbui0qH

Hi @Seller_aOj5BQLbui0qH,

Thank you for reaching out!

Could you please provide my details about this order?

What return policy was not followed?

What is the order ID?

Best,

Julia.

00
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Seller_fJSqU58yCey9E
En respuesta a la entrada de Seller_aOj5BQLbui0qH

This is outrageous, i have had 6 this month , where Amazon have decided that they dont have to return my items, i have my settings set , that all FBA items need to be returned, , i have also notice a trend were customers place an order , and once its shipped they cancel the order. Amazon refund them, you wait 45 days , only to be told that they are not expecting the item back .

cheers Amazon

00
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Seller_aOj5BQLbui0qH

FBA Returns- Return not expected

How do you guys go about FBA returns where the item is not expected to be returned ? I get a lot of refunds, and recently Amazon disbursed a refund to a customer for a £90 item, one which they are not expected to return ?

Do we just take such big hits on the chin ?

230 visitas
3 respuestas
Etiquetas:Cliente, Reembolsos
00
Responder
user profile
Seller_aOj5BQLbui0qH

FBA Returns- Return not expected

How do you guys go about FBA returns where the item is not expected to be returned ? I get a lot of refunds, and recently Amazon disbursed a refund to a customer for a £90 item, one which they are not expected to return ?

Do we just take such big hits on the chin ?

Etiquetas:Cliente, Reembolsos
00
230 visitas
3 respuestas
Responder
user profile

FBA Returns- Return not expected

de Seller_aOj5BQLbui0qH

How do you guys go about FBA returns where the item is not expected to be returned ? I get a lot of refunds, and recently Amazon disbursed a refund to a customer for a £90 item, one which they are not expected to return ?

Do we just take such big hits on the chin ?

Etiquetas:Cliente, Reembolsos
00
230 visitas
3 respuestas
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3 respuestas
3 respuestas
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Julia_Amzn
En respuesta a la entrada de Seller_aOj5BQLbui0qH

Hi @Seller_aOj5BQLbui0qH,

Thank you for reaching out!

Could you please provide my details about this order?

What return policy was not followed?

What is the order ID?

Best,

Julia.

00
user profile
Seller_fJSqU58yCey9E
En respuesta a la entrada de Seller_aOj5BQLbui0qH

This is outrageous, i have had 6 this month , where Amazon have decided that they dont have to return my items, i have my settings set , that all FBA items need to be returned, , i have also notice a trend were customers place an order , and once its shipped they cancel the order. Amazon refund them, you wait 45 days , only to be told that they are not expecting the item back .

cheers Amazon

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Julia_Amzn
En respuesta a la entrada de Seller_aOj5BQLbui0qH

Hi @Seller_aOj5BQLbui0qH,

Thank you for reaching out!

Could you please provide my details about this order?

What return policy was not followed?

What is the order ID?

Best,

Julia.

00
user profile
Julia_Amzn
En respuesta a la entrada de Seller_aOj5BQLbui0qH

Hi @Seller_aOj5BQLbui0qH,

Thank you for reaching out!

Could you please provide my details about this order?

What return policy was not followed?

What is the order ID?

Best,

Julia.

00
Responder
user profile
Seller_fJSqU58yCey9E
En respuesta a la entrada de Seller_aOj5BQLbui0qH

This is outrageous, i have had 6 this month , where Amazon have decided that they dont have to return my items, i have my settings set , that all FBA items need to be returned, , i have also notice a trend were customers place an order , and once its shipped they cancel the order. Amazon refund them, you wait 45 days , only to be told that they are not expecting the item back .

cheers Amazon

00
user profile
Seller_fJSqU58yCey9E
En respuesta a la entrada de Seller_aOj5BQLbui0qH

This is outrageous, i have had 6 this month , where Amazon have decided that they dont have to return my items, i have my settings set , that all FBA items need to be returned, , i have also notice a trend were customers place an order , and once its shipped they cancel the order. Amazon refund them, you wait 45 days , only to be told that they are not expecting the item back .

cheers Amazon

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad