As the title suggests, we opened a case (12407531471) for reimbursement for missing items on April 3, 2023. We included invoices, an excel spreadsheet with the ASINs listed, coordinating with the manufacture stock number, as well as proof of delivery since all of these things have been asked for in the past.

On 04/17/2023, the team got back to us, stating they needed invoices. We sent everything again and stated if there were any questions we were available by phone.

On 04/18/2023, we were advised our documentation was no good, no explanation provided as to the issue. We asked, we were ignored.

Here we are well over a year later, the case is still open and unresolved, even though we have used invoices from this same supplier for other missing item cases with complete success. Amazon states the following information must be contained on the invoice-

"Note: The proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

- Date of the purchase

- Product names of the missing items

- Quantity bought

- Full name and address of the invoice issuer

- Full name and address of the buyer

The purchase price isn't required and can be concealed."

All of this information is provided in our documentation and yet our request is denied stating "The request to investigate FBAxxxxxxxx has been declined because we have not received valid documentation from you." and there is no follow up as to why our documentation is invalid.

@Dominic_Amazonwould you be available to assist us? What is it about our documents that is invalid? And can we close this case with a resolution? Thank you.