Video rejected due to medical claim.
Hello, my video uploaded a month ago and kept getting rejected due to "medical claims". But the problem here is that, the content of the video is purely product introduction with product features.
i have sent several email to Community Help as SPS team referred me to but no responding at all. I would like know what is the specific reason that the video got rejected or someone who can help and tell me which wordings or content that triggered the "medical claims".
Video ID: 0f3a561eb49841728a5bce12561e3c1e
Case ID: 15398703491
I would greatly appreciate if someone can help.
Video rejected due to medical claim.
Hello, my video uploaded a month ago and kept getting rejected due to "medical claims". But the problem here is that, the content of the video is purely product introduction with product features.
i have sent several email to Community Help as SPS team referred me to but no responding at all. I would like know what is the specific reason that the video got rejected or someone who can help and tell me which wordings or content that triggered the "medical claims".
Video ID: 0f3a561eb49841728a5bce12561e3c1e
Case ID: 15398703491
I would greatly appreciate if someone can help.
2 respuestas
CR_Amazon
@Seller_BoIWkMXiUvzpj
Hello there, my name is CR and wanted to hop in here. I had a chance to review your case and see that you were provided with the correct guidance and email to reach out to.
I realize you have not heard anything back just yet due to back log that they have. I have included the instructions below here as well:
Step:1 - To know which part of the video violated the policy guidelines or to dispute the rejected video, the seller will have to contact the community shopping team via email using the below email alias.
Email: community-help@amazon.com
Please note that the inquiry, it should contain the following information:
- • Inquiry type: video rejection dispute OR general video moderation inquiry
- marketplace ID :
- • ASIN :
- • Valid video ID (32-bit) :
It sounds like you have already done this and if so, we will just need to continue to wait for a reply here. Unfortunately, there is not anything further I will be able to do on my end to expedite this.
CR_Amazon
