The buyer left a Product Review in the seller's Feedback
The buyer left a product review in the seller's feedback, and Amazon refuses to remove it. I receive the same response each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression. "
According to deletion rules, feedback should be deleted if the entire text is a product review. The comment in question is: "It didn’t have any holes for the screws for the legs and the lid was damaged"
There are no words in the comment that characterize the quality of the seller's service. Could anyone from Amazon help me? @Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon
Your assistance is greatly appreciated. Thank you in advance.
Case ID 15492722901
The buyer left a Product Review in the seller's Feedback
The buyer left a product review in the seller's feedback, and Amazon refuses to remove it. I receive the same response each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression. "
According to deletion rules, feedback should be deleted if the entire text is a product review. The comment in question is: "It didn’t have any holes for the screws for the legs and the lid was damaged"
There are no words in the comment that characterize the quality of the seller's service. Could anyone from Amazon help me? @Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon
Your assistance is greatly appreciated. Thank you in advance.
Case ID 15492722901
2 respuestas
Seller_rI7BZIczK8iAC
Dear letters and numbers, you have to be a new seller. That happens all the time to all of us. Amazon will not remove or move that. Just learn to live with it. That's how selling on Amazon works.
Quincy_Amazon
Hello @Seller_RzFCFP6skw1ml
Thank you for posting your inquiry to the Forums.
I understand that you received negative feedback on an order. Please note that Amazon will remove feedback if the entire feedback comment is a product review. However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. In this case, the feedback includes information regarding the condition of the product that was received (damaged) and therefore is not eligible for removal. This is because packaging of the order is the seller's responsibility.
Regards,
Quincy_Amazon
