Account Suspended,stating deceptive, fraudulent, or illegal activity that harms our customers
Hello Everyone!
We received this email.
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. Additionally, the impacted inventory that is listed at the end of the notification may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
As my Amazon account was individual i am unable to call amazon or create a case with amazon. The email which i send from submit new information section is also not viewed and amazon also do not give reply.
I want a video verification with Amazon associate and want to discuss the problem and want to tell them each and everything but there is not way of calling amazon as my account was individual but it is on LLC. As amazon is not cooperating any more and we have alot of hardwork on amazon and have done an investment on it from hard earned money.
Please this is our humble request to amazon please please reactivate the account as due to panic attach i will die soon;(
Account Suspended,stating deceptive, fraudulent, or illegal activity that harms our customers
Hello Everyone!
We received this email.
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. Additionally, the impacted inventory that is listed at the end of the notification may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
As my Amazon account was individual i am unable to call amazon or create a case with amazon. The email which i send from submit new information section is also not viewed and amazon also do not give reply.
I want a video verification with Amazon associate and want to discuss the problem and want to tell them each and everything but there is not way of calling amazon as my account was individual but it is on LLC. As amazon is not cooperating any more and we have alot of hardwork on amazon and have done an investment on it from hard earned money.
Please this is our humble request to amazon please please reactivate the account as due to panic attach i will die soon;(
13 respuestas
Cade_Amazon
Hello @Seller_SREH8ccbgiB30,
Thank you for utilizing the seller forums. I hope all is well.
Based of of the information you have provided, I see that your account has been deactivated due to violating out section 3 amazon business solutions agreement.
Per our amazon services business solutions agreement, all seller's must agree to the terms and conditions of amazon policies and follow federal, state and local laws when registered to sell on amazon.
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. Additionally, the impacted inventory that is listed at the end of the notification may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
I see that you have provided the performance notification after submitting an appeal. Have you received a performance notification containing information about the reason why your account has been deactivated? It should also have information on what your next steps are. If you have received a performance notification or a case log, attach it to the post and make sure to remove any personal information.
In order to call, you may have to upgrade your selling plan. Once the account has been upgraded, there are more perks available to you.
I am looking forward to hearing back from you. Ensure to include the details of the performance notification so I can provide the best support here. If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
LeviDylan_Amazon
Hello @Seller_SREH8ccbgiB30,
Thank you for your reply.
What issues did you run into when attempting to change your subscription to the professional plan? Can you share a screenshot of the issue for us to review? Also, only you can change your subscription status.
Now, so we can better understand and assist you the best, can you share which documents you have submitted for review? Typically, for unsuitable inventory investigations, you will be asked to provide supply chain information, such as invoices or receipts. The documents that you submit must meet our requirements. If one requirement is not met the entire submission may be denied. Do you have a letter of authorization or licensing agreement from the brands themselves that state you have permission to sell their products? If so, you will want to include that information along with the invoices.
I suggest to refer to the deactivation notification, where it will list all of the documents required to submit. Double check the documents you have against the requirements I linked above, to make sure they match up. You can continue to submit information for review, however, if the review team is unable to verify the information, we cannot promise a resolution of this issue.
Once you have reviewed the information and questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
