Monitor the check in process after shipment arrived at Amazon warehouse
My shipment FBA181SR8CYV arrived at the CLT2 warehouse on July 12. However, Amazon's shipment page shows that an investigation cannot be initiated until September 21. I opened a case, but the seller support staff refused to investigate, saying we have to wait until September 21, even though I provided a POD.
I believe this rule is unreasonable. There is already a POD, and there are also records in your shipment appointment system that can prove the shipment has indeed arrived. Why not initiate an investigation promptly? Delayed investigations can cause stockouts for sellers, and if we miss the peak season or holidays, it can lead to dead inventory, along with significant removal fees. This is detrimental to Amazon as well. Delaying the investigation may cost more in terms of manpower and resources if done after a month or two. If the shipment is lost, compensation will be required. Stockouts of items that Amazon buyers want also harm the user experience. I can't see any benefit of this rule for Amazon.
You might say that not allowing a timely investigation allows the warehouse to discover issues on its own and locate the shipment later, saving effort in initiating an investigation. In my experience, this has rarely happened. It is uncommon for warehouse staff to notice a missed shipment and accept it 10 days after its arrival; usually, if it hasn't been accepted after 10 days, it won't be accepted at all. Investigations have to wait one to two months. So, there is no real benefit in this regard.
In summary, the current rules are harmful to sellers, buyers, and Amazon alike. I suggest that if a shipment has not checked in within 10 days of arrival, an investigation should be automatically initiated. Amazon’s appointment system has records of shipments and their arrival status, so this is feasible. If this cannot be implemented, then at the very least, an investigation must be initiated when a seller provides POD and requests one. Furthermore, if the receive process is not started 10 days after the check-in status, an investigation should also be automatically opened.
Monitor the check in process after shipment arrived at Amazon warehouse
My shipment FBA181SR8CYV arrived at the CLT2 warehouse on July 12. However, Amazon's shipment page shows that an investigation cannot be initiated until September 21. I opened a case, but the seller support staff refused to investigate, saying we have to wait until September 21, even though I provided a POD.
I believe this rule is unreasonable. There is already a POD, and there are also records in your shipment appointment system that can prove the shipment has indeed arrived. Why not initiate an investigation promptly? Delayed investigations can cause stockouts for sellers, and if we miss the peak season or holidays, it can lead to dead inventory, along with significant removal fees. This is detrimental to Amazon as well. Delaying the investigation may cost more in terms of manpower and resources if done after a month or two. If the shipment is lost, compensation will be required. Stockouts of items that Amazon buyers want also harm the user experience. I can't see any benefit of this rule for Amazon.
You might say that not allowing a timely investigation allows the warehouse to discover issues on its own and locate the shipment later, saving effort in initiating an investigation. In my experience, this has rarely happened. It is uncommon for warehouse staff to notice a missed shipment and accept it 10 days after its arrival; usually, if it hasn't been accepted after 10 days, it won't be accepted at all. Investigations have to wait one to two months. So, there is no real benefit in this regard.
In summary, the current rules are harmful to sellers, buyers, and Amazon alike. I suggest that if a shipment has not checked in within 10 days of arrival, an investigation should be automatically initiated. Amazon’s appointment system has records of shipments and their arrival status, so this is feasible. If this cannot be implemented, then at the very least, an investigation must be initiated when a seller provides POD and requests one. Furthermore, if the receive process is not started 10 days after the check-in status, an investigation should also be automatically opened.
1 respuesta
Jameson_Amazon
Hi @Seller_kMHhbYaCdlu2b,
I appreciate you sharing your experience and thoughts on this process. I understand your perspective and I truly apologize for the frustration here.
As much as I wish I could, I am unfortunately unable to expedite this date. Additionally, I do need to wait until that date passes and for the shipment to go through the proper investigation steps before I can potentially escalate this further, if needed.
Now, if this is not resolved after that investigation, please reach back out to me in this thread so I can assist further!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
