How do I reply to an email sent from a non-reply address?
I recently received an email from Amazon stating that I needed to submit documentation in order to continue selling a certain product.
"Please reply to this message and submit all requested information and documentation regarding the specified listing.”
So I sent the documentation back, but the sender was ‘no-reply@amazon.com’ and of course I got an auto-reply from Amazon saying that it was the wrong email address.
I do not know where I am supposed to reply and submit my documents.
I contacted Account Health Support but have not received a call back.
Can someone please tell me what to do?
How do I reply to an email sent from a non-reply address?
I recently received an email from Amazon stating that I needed to submit documentation in order to continue selling a certain product.
"Please reply to this message and submit all requested information and documentation regarding the specified listing.”
So I sent the documentation back, but the sender was ‘no-reply@amazon.com’ and of course I got an auto-reply from Amazon saying that it was the wrong email address.
I do not know where I am supposed to reply and submit my documents.
I contacted Account Health Support but have not received a call back.
Can someone please tell me what to do?
Glenn_Amazon
Hi there @Seller_W4g1KaMgkLnT7,
I suspect that this is a message in your Case Log. The Subject Line may include a Case ID so you can find the message in your Case Log so you can reply there. In general Amazon requires that you reply via Seller Central rather than your e-mail unless specifically mentioned. If you are still having difficulties please provide your most recent Case ID on this issue and I will investigate further. Thank you for your understanding.
-Glenn
3 respuestas
Glenn_Amazon
Hi there @Seller_W4g1KaMgkLnT7,
I suspect that this is a message in your Case Log. The Subject Line may include a Case ID so you can find the message in your Case Log so you can reply there. In general Amazon requires that you reply via Seller Central rather than your e-mail unless specifically mentioned. If you are still having difficulties please provide your most recent Case ID on this issue and I will investigate further. Thank you for your understanding.
-Glenn
