Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosInicioConversaciones
ForosInicioConversaciones
imgIniciar sesión
user profile
Seller_Pc6hXOUCrDzz7

Buyer never pay for fast shipping, yet left negative review

The buyer never paid for fast shipping, yet left a negative review about the fast shipping paid.

We requested Amazon to remove feedback via the feedback manager, but Amazon is not removing the feedback, the seller provided the attachments as evidence in the case.

case ID: 15893255081

Buyer Review as follows:

08/24/2024 1 Star 112-7019964-7303446

"I ordered overnight shipping and delivery. Ordered Wednesday and was supposed to be delivered Friday. It's Saturday and I still don't have it. I paid 54.57 for faster delivery and don't have it. I want my refund bk for shipping."

26 visitas
3 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
Responder
user profile
Seller_Pc6hXOUCrDzz7

Buyer never pay for fast shipping, yet left negative review

The buyer never paid for fast shipping, yet left a negative review about the fast shipping paid.

We requested Amazon to remove feedback via the feedback manager, but Amazon is not removing the feedback, the seller provided the attachments as evidence in the case.

case ID: 15893255081

Buyer Review as follows:

08/24/2024 1 Star 112-7019964-7303446

"I ordered overnight shipping and delivery. Ordered Wednesday and was supposed to be delivered Friday. It's Saturday and I still don't have it. I paid 54.57 for faster delivery and don't have it. I want my refund bk for shipping."

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
26 visitas
3 respuestas
Responder
3 respuestas
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for bringing this matter into our attention. I recognize this is a difficult situation, and I appreciate that you included all the details around this issue.

I am currently engaging with our internal team to review your removal request, I will contact you back once I have a response.

NOTE: I would like to highlight the case [15893255081] you created with our Support team for this. Please note that our Support are unable to actions or influence the removal decision for feedback. Creating cases outside the feedback manager to request feedback removal may lead to deactivation. This is outlined in our policy: Can Amazon remove buyer feedback?

img

Thank you for your understanding,

Roberto

10
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for your patience. We have received a response from our partner team on this, and I am glad to inform you the feedback has been removed, please check it on your end.

Regards,

Roberto

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_Pc6hXOUCrDzz7

Buyer never pay for fast shipping, yet left negative review

The buyer never paid for fast shipping, yet left a negative review about the fast shipping paid.

We requested Amazon to remove feedback via the feedback manager, but Amazon is not removing the feedback, the seller provided the attachments as evidence in the case.

case ID: 15893255081

Buyer Review as follows:

08/24/2024 1 Star 112-7019964-7303446

"I ordered overnight shipping and delivery. Ordered Wednesday and was supposed to be delivered Friday. It's Saturday and I still don't have it. I paid 54.57 for faster delivery and don't have it. I want my refund bk for shipping."

26 visitas
3 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
Responder
user profile
Seller_Pc6hXOUCrDzz7

Buyer never pay for fast shipping, yet left negative review

The buyer never paid for fast shipping, yet left a negative review about the fast shipping paid.

We requested Amazon to remove feedback via the feedback manager, but Amazon is not removing the feedback, the seller provided the attachments as evidence in the case.

case ID: 15893255081

Buyer Review as follows:

08/24/2024 1 Star 112-7019964-7303446

"I ordered overnight shipping and delivery. Ordered Wednesday and was supposed to be delivered Friday. It's Saturday and I still don't have it. I paid 54.57 for faster delivery and don't have it. I want my refund bk for shipping."

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
26 visitas
3 respuestas
Responder
user profile

Buyer never pay for fast shipping, yet left negative review

de Seller_Pc6hXOUCrDzz7

The buyer never paid for fast shipping, yet left a negative review about the fast shipping paid.

We requested Amazon to remove feedback via the feedback manager, but Amazon is not removing the feedback, the seller provided the attachments as evidence in the case.

case ID: 15893255081

Buyer Review as follows:

08/24/2024 1 Star 112-7019964-7303446

"I ordered overnight shipping and delivery. Ordered Wednesday and was supposed to be delivered Friday. It's Saturday and I still don't have it. I paid 54.57 for faster delivery and don't have it. I want my refund bk for shipping."

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
26 visitas
3 respuestas
Responder
3 respuestas
3 respuestas
Filtros rápidos
Ordenar por
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for bringing this matter into our attention. I recognize this is a difficult situation, and I appreciate that you included all the details around this issue.

I am currently engaging with our internal team to review your removal request, I will contact you back once I have a response.

NOTE: I would like to highlight the case [15893255081] you created with our Support team for this. Please note that our Support are unable to actions or influence the removal decision for feedback. Creating cases outside the feedback manager to request feedback removal may lead to deactivation. This is outlined in our policy: Can Amazon remove buyer feedback?

img

Thank you for your understanding,

Roberto

10
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for your patience. We have received a response from our partner team on this, and I am glad to inform you the feedback has been removed, please check it on your end.

Regards,

Roberto

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for bringing this matter into our attention. I recognize this is a difficult situation, and I appreciate that you included all the details around this issue.

I am currently engaging with our internal team to review your removal request, I will contact you back once I have a response.

NOTE: I would like to highlight the case [15893255081] you created with our Support team for this. Please note that our Support are unable to actions or influence the removal decision for feedback. Creating cases outside the feedback manager to request feedback removal may lead to deactivation. This is outlined in our policy: Can Amazon remove buyer feedback?

img

Thank you for your understanding,

Roberto

10
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for bringing this matter into our attention. I recognize this is a difficult situation, and I appreciate that you included all the details around this issue.

I am currently engaging with our internal team to review your removal request, I will contact you back once I have a response.

NOTE: I would like to highlight the case [15893255081] you created with our Support team for this. Please note that our Support are unable to actions or influence the removal decision for feedback. Creating cases outside the feedback manager to request feedback removal may lead to deactivation. This is outlined in our policy: Can Amazon remove buyer feedback?

img

Thank you for your understanding,

Roberto

10
Responder
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for your patience. We have received a response from our partner team on this, and I am glad to inform you the feedback has been removed, please check it on your end.

Regards,

Roberto

10
user profile
Roberto_Amazon
En respuesta a la entrada de Seller_Pc6hXOUCrDzz7

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for your patience. We have received a response from our partner team on this, and I am glad to inform you the feedback has been removed, please check it on your end.

Regards,

Roberto

10
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad