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Seller_OKI4Hs96UgS03

A-to Z Claiims Customer Refused Delivery Amazon Refunded the amount to Customer

I've been experiencing a scams from buyers on Amazon. In my case, it's clear that the buyer is attempting fraud, yet the support and claims department seem to always side with the buyer, leaving sellers like myself vulnerable. Has anyone found effective ways to deal with this issue, or any strategies to present cases that make Amazon support take seller concerns more seriously? Any advice or shared experiences would be appreciated!

I shipped an order to a customer, and the parcel was held because the customer initially refused to pay the customs duty.

To resolve the issue, I paid the customs duty on the customer's behalf as a goodwill gesture. Despite this, the customer still refused to accept the delivery.

The customer then requested a refund, first citing a size issue, and later claimed it was due to the material, even though they never received the parcel.

I provided the customer with a return label and asked them to send the parcel back to my return address to process the refund, but the customer is not responding.

Despite my efforts, Amazon refunded the customer.

46 visitas
3 respuestas
Etiquetas:Reclamaciones bajo la garantía de la A a la Z
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Seller_OKI4Hs96UgS03

A-to Z Claiims Customer Refused Delivery Amazon Refunded the amount to Customer

I've been experiencing a scams from buyers on Amazon. In my case, it's clear that the buyer is attempting fraud, yet the support and claims department seem to always side with the buyer, leaving sellers like myself vulnerable. Has anyone found effective ways to deal with this issue, or any strategies to present cases that make Amazon support take seller concerns more seriously? Any advice or shared experiences would be appreciated!

I shipped an order to a customer, and the parcel was held because the customer initially refused to pay the customs duty.

To resolve the issue, I paid the customs duty on the customer's behalf as a goodwill gesture. Despite this, the customer still refused to accept the delivery.

The customer then requested a refund, first citing a size issue, and later claimed it was due to the material, even though they never received the parcel.

I provided the customer with a return label and asked them to send the parcel back to my return address to process the refund, but the customer is not responding.

Despite my efforts, Amazon refunded the customer.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
00
46 visitas
3 respuestas
Responder
3 respuestas
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_OKI4Hs96UgS03

You will have to appeal it.

10
user profile
Joey_Amazon
En respuesta a la entrada de Seller_OKI4Hs96UgS03

Hello @Seller_OKI4Hs96UgS03,

Thank you for utilizing the forums!

If you want, please share the Order ID associated with this Claim. I can review and determine If I can assist you with this issue.

Thanks,

Joey

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_OKI4Hs96UgS03

A-to Z Claiims Customer Refused Delivery Amazon Refunded the amount to Customer

I've been experiencing a scams from buyers on Amazon. In my case, it's clear that the buyer is attempting fraud, yet the support and claims department seem to always side with the buyer, leaving sellers like myself vulnerable. Has anyone found effective ways to deal with this issue, or any strategies to present cases that make Amazon support take seller concerns more seriously? Any advice or shared experiences would be appreciated!

I shipped an order to a customer, and the parcel was held because the customer initially refused to pay the customs duty.

To resolve the issue, I paid the customs duty on the customer's behalf as a goodwill gesture. Despite this, the customer still refused to accept the delivery.

The customer then requested a refund, first citing a size issue, and later claimed it was due to the material, even though they never received the parcel.

I provided the customer with a return label and asked them to send the parcel back to my return address to process the refund, but the customer is not responding.

Despite my efforts, Amazon refunded the customer.

46 visitas
3 respuestas
Etiquetas:Reclamaciones bajo la garantía de la A a la Z
00
Responder
user profile
Seller_OKI4Hs96UgS03

A-to Z Claiims Customer Refused Delivery Amazon Refunded the amount to Customer

I've been experiencing a scams from buyers on Amazon. In my case, it's clear that the buyer is attempting fraud, yet the support and claims department seem to always side with the buyer, leaving sellers like myself vulnerable. Has anyone found effective ways to deal with this issue, or any strategies to present cases that make Amazon support take seller concerns more seriously? Any advice or shared experiences would be appreciated!

I shipped an order to a customer, and the parcel was held because the customer initially refused to pay the customs duty.

To resolve the issue, I paid the customs duty on the customer's behalf as a goodwill gesture. Despite this, the customer still refused to accept the delivery.

The customer then requested a refund, first citing a size issue, and later claimed it was due to the material, even though they never received the parcel.

I provided the customer with a return label and asked them to send the parcel back to my return address to process the refund, but the customer is not responding.

Despite my efforts, Amazon refunded the customer.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
00
46 visitas
3 respuestas
Responder
user profile

A-to Z Claiims Customer Refused Delivery Amazon Refunded the amount to Customer

de Seller_OKI4Hs96UgS03

I've been experiencing a scams from buyers on Amazon. In my case, it's clear that the buyer is attempting fraud, yet the support and claims department seem to always side with the buyer, leaving sellers like myself vulnerable. Has anyone found effective ways to deal with this issue, or any strategies to present cases that make Amazon support take seller concerns more seriously? Any advice or shared experiences would be appreciated!

I shipped an order to a customer, and the parcel was held because the customer initially refused to pay the customs duty.

To resolve the issue, I paid the customs duty on the customer's behalf as a goodwill gesture. Despite this, the customer still refused to accept the delivery.

The customer then requested a refund, first citing a size issue, and later claimed it was due to the material, even though they never received the parcel.

I provided the customer with a return label and asked them to send the parcel back to my return address to process the refund, but the customer is not responding.

Despite my efforts, Amazon refunded the customer.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
00
46 visitas
3 respuestas
Responder
3 respuestas
3 respuestas
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Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_OKI4Hs96UgS03

You will have to appeal it.

10
user profile
Joey_Amazon
En respuesta a la entrada de Seller_OKI4Hs96UgS03

Hello @Seller_OKI4Hs96UgS03,

Thank you for utilizing the forums!

If you want, please share the Order ID associated with this Claim. I can review and determine If I can assist you with this issue.

Thanks,

Joey

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_OKI4Hs96UgS03

You will have to appeal it.

10
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_OKI4Hs96UgS03

You will have to appeal it.

10
Responder
user profile
Joey_Amazon
En respuesta a la entrada de Seller_OKI4Hs96UgS03

Hello @Seller_OKI4Hs96UgS03,

Thank you for utilizing the forums!

If you want, please share the Order ID associated with this Claim. I can review and determine If I can assist you with this issue.

Thanks,

Joey

00
user profile
Joey_Amazon
En respuesta a la entrada de Seller_OKI4Hs96UgS03

Hello @Seller_OKI4Hs96UgS03,

Thank you for utilizing the forums!

If you want, please share the Order ID associated with this Claim. I can review and determine If I can assist you with this issue.

Thanks,

Joey

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad