Cant verify Bank Account Information
Can't verify Bank Account information for INFORM Consumers Act.
We're using the primary account manager account to perform this action, but still getting the error: "Forbidden. You do not have the rights to perform this action.
Cant verify Bank Account Information
Can't verify Bank Account information for INFORM Consumers Act.
We're using the primary account manager account to perform this action, but still getting the error: "Forbidden. You do not have the rights to perform this action.
41 respuestas
Seller_zCZscKtBDryJN
Same problem here and they do not answer the emails
Seller_F7tHXqsdUVVUS
same for me, but mine is due to having a "marcus line of credit" so i have no access to update or change banking....i have a case open now since 5/9/2023...with no updates besides this today-
07:00 AM
06/01/2023
Hello from Amazon Selling Partner Support,
This is Harish with the Amazon Selling Partner Support Leadership team.
We have contacted our internal team for further information regarding your issue. I empathize with your frustration that the issue is going for a long time without the resolution.
We are really sorry for the delay.
We will contact you as soon as we have an update from our internal team or if any further information is required from your side.
Thank you for selling with Amazon,
Harish
Amazon.com Seller Support"
Seller_xtuYr6RRe9J5u
Maybe it's because the account you're logged into is a sub-account with permissions, not the main one?
Seller_mUevA2wuboilN
We have the same issue and are logged in as the primary account owner. we also received the same "update" but no resolution.
Micah_Amazon
Hello @Seller_4k0BCV30DSyiV,
Thank you for reaching out. My apologies on the frustration that this is causing. We have been experiencing some known errors and glitches with the verification process in regards to the Inform Act. You can find details and FAQs in this thread with other sellers going through the same issues.
Would you please share the seller support case id number(s) that you have opened. I would like to look into this and expediate this with our internal teams.
Please advise.
Cheers,
Micah
Seller_wp0ViZ2RGc0cX
I am having the same issue. Everything shows a green check except for 'Bank Account Verification' however when I do click it then it leads me to a deposit methods page and there is nothing there to upload or any ability to access anything.. it just says 'You do not have any deposit methods saved' - no luck from seller support....Anyone resolve this issue?
Seller_OKMJwcjleGkt0
The constant terrorism of seeing your account is going to be deactivated is making me snap. Each time I submit the same bank account I've been using for years, it fails and I have to wait to get my money out for 3 days. It's messing up my cash flow!
A Representative told me it would be fine and it's NOT fine. I'm so sick of it, I can hardly look at my account and have no desire to work on my listings or anything.
Micah_Amazon
Hello @Seller_4k0BCV30DSyiV,
I am following up and closing the loop on the Inform Act and verification process. My apologies for the delay in response as we dealt with an influx of errors and seller account issues during the process.
I do see your account is verified and active.
Please let me know if there is anything you may still have a question or would like some assistance on.
Thanks again for selling with Amazon.
Cheers,
Micah
