My asin shows the wrong picture, I can't change it now
When I created asin, I uploaded a picture A at random. A month later, I updated the picture for this asin and began to sell my products. About a week later, listing detail page suddenly showed picture A, but we had never sold products with picture A. I consulted the seller's support, and they replied that they could not modify it. What should I do
My asin shows the wrong picture, I can't change it now
When I created asin, I uploaded a picture A at random. A month later, I updated the picture for this asin and began to sell my products. About a week later, listing detail page suddenly showed picture A, but we had never sold products with picture A. I consulted the seller's support, and they replied that they could not modify it. What should I do
7 respuestas
Seller_T0Ru1joKYGC15
Have you tried uploading correct image?
Blake_Amazon
Hey @Seller_QMTTOBJOBK3rJ, a couple questions - Is this product branded? If so, are you the registered brand owner of this product?
This help page also goes into troubleshooting steps you can take when your uploaded images are not appearing.
-Blake
Seller_gA6uAsmg1Ke2m
Have the same problem. Amazon changed 9 uploaded pictures to one that even doesn't match the product and I can't change it because it says that
"Our display logic selects images that represents the product they are associated with.
Although you have contributed images, please understand that our display logic may still select images that are different to yours. However, they will display the right product."
The product is FBA and I can't even stop the sales, so buyers will receive not the same product that they see at the picture. I am a manufacturer and I certainly know better how my product looks like. It's ridiculous!
