The buyer left negative feedback "double charged"
The buyer left us negative feedback on the order #114-1450445-0146646 as the buyer said that she was double charged but she could talk to nobody, however, we contacted the buyer serval times but the buyer never replied to us. We also checked the buyer's order again and again, and we promise that we only charge once. we're very confused but have no ideas to help the buyer since the buyer refuses to reply to us, so we couldn't figure out what type of second charge the buyer talked about and how much the buyer was charged. However, Amazon insisted on indicating that this feedback isn't in violation of their guidelines and has been retained. please help！ what other ways can I solve this issue?@Veronica_Amazon
The buyer left negative feedback "double charged"
The buyer left us negative feedback on the order #114-1450445-0146646 as the buyer said that she was double charged but she could talk to nobody, however, we contacted the buyer serval times but the buyer never replied to us. We also checked the buyer's order again and again, and we promise that we only charge once. we're very confused but have no ideas to help the buyer since the buyer refuses to reply to us, so we couldn't figure out what type of second charge the buyer talked about and how much the buyer was charged. However, Amazon insisted on indicating that this feedback isn't in violation of their guidelines and has been retained. please help！ what other ways can I solve this issue?@Veronica_Amazon
2 respuestas
Seller_DdmPiA1p1S2Wu
This is a double post. You are not supposed to post about the same thing in multiple posts.
Glenn_Amazon
Greetings @Seller_tzm4tlrO2OhNq,
At this time this is a duplicate post of your original thread here. Please note that duplicate posts are prohibited per the Forums Guidelines. Please reply to your original thread if you have additional questions. As this is a duplicate, this thread will be closed. Thank you for your understanding.
-Glenn
