I would like to know how to synchronize the customer reviews on the product page with those in the feedback manager.
Hello,
We have been selling products on Amazon since February. Customer reviews play a very important role in selling products on Amazon, so it is crucial to manage them well. However, the customer reviews in the feedback manager do not match the reviews on the Amazon product page.
I would like to know how to synchronize the customer reviews on the product page with those in the feedback manager.
Thank you.
I would like to know how to synchronize the customer reviews on the product page with those in the feedback manager.
Hello,
We have been selling products on Amazon since February. Customer reviews play a very important role in selling products on Amazon, so it is crucial to manage them well. However, the customer reviews in the feedback manager do not match the reviews on the Amazon product page.
I would like to know how to synchronize the customer reviews on the product page with those in the feedback manager.
Thank you.
4 respuestas
Seller_DD9D1Opju5GNs
Feedback manager is feedback given to the seller.
The product reviews are listed on the ASIN/product page.
Seller_z3XfkorVSmnEY
You can't. That's not the way it works. Seller feedback is supposed to be only about the seller, but yes, often it's a customer leaving a product review.
Seller_Hi7wbO2Kbo6bl
Not sure what you mean by synchronize.
The two are quite different and have different rules about what sellers may / may not do.
You may not contact a buyer regarding product review.
Roberto_Amazon
Hello! @Seller_TKaYfa8VQ9guu
This is Roberto. Thank you for using the Forums.
There are appears to be some confusion regarding feedback vs product review. The feedback that is visible in the Feedback Manager is Seller feedback that comes directly from your orders, this is not visible in the detail pages for your products.
The customer product reviews are the ones that are visible in the detail pages.
Both are separate ratings and can't synchronize to your product pages. See the pages below for additional information:
Additionally, I see you previously created a post on this issue here. Please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation. .
Thank you.
Roberto
