Negative feedback from amazon business customer
Hi all,
Not sure how I can resolve this, customer has today left us the below negative feedback
PLEASE CONTACT US....THE REPLYSERVICE TO THIS MESSAGE DOES NOT WORK!! WE HAVE CANCELLED THIS VIA THE USUSAL METHOD ON AMAZON BUT WE HAVE BEEN CHARGED FOR IT. WE DID NOT REALISE IT WAS NOT BRAND NEW AND DON'T WANT IT. PLEASE REFUND ASAP
The product is brand new, item was delivered today at 4.32pm today, fairly sure they have left the feedback prior to delivery, we are unable to message them to try and resolve anyone got any idea as to what I can do, amazon won't remove it.
Negative feedback from amazon business customer
Hi all,
Not sure how I can resolve this, customer has today left us the below negative feedback
PLEASE CONTACT US....THE REPLYSERVICE TO THIS MESSAGE DOES NOT WORK!! WE HAVE CANCELLED THIS VIA THE USUSAL METHOD ON AMAZON BUT WE HAVE BEEN CHARGED FOR IT. WE DID NOT REALISE IT WAS NOT BRAND NEW AND DON'T WANT IT. PLEASE REFUND ASAP
The product is brand new, item was delivered today at 4.32pm today, fairly sure they have left the feedback prior to delivery, we are unable to message them to try and resolve anyone got any idea as to what I can do, amazon won't remove it.
1 respuesta
Ezra_Amazon
Hi @Seller_pQ1d7zlEoylAI,
Could you check if the feedback in question has been removed? I can see it's been deleted on our end.
Thanks, Ezra
