critical situation and Amazon stays silent
I have an urgent situation regarding a pricing error caused by Build International Listings (BIL) and a currency mix-up. Within minutes, all y inventory was sold at an extremely low price. I noticed the issue and immediately contacted Amazon Seller Support just a few minutes after it happened.
It has now been over 24 hours, and I still have no update from Amazon. In the meantime, orders continue to be fulfilled, and I have requested a one-time exception to cancel these FBA orders, given the exceptional nature of this situation.
As time goes by, payments from buyers are getting confirmed, and I am now faced with the prospect of covering Amazon fees for shipping almost 2000 units from Spain to Poland, which would cause a significant financial loss.
I kindly ask for any guidance or help in resolving this situation as quickly as possible.
7 replies
Seller_tUPYvvQibMtwN
Hi,
I also had a price error a few weeks back and the listing were not deactivated, all items were shipped causing me a big loss. The agents could not cancel fba orders. I am waiting for a solution from the internal team.
@ka_amazon please help this seller and please also update me regarding my case.
thank you.
Seller_RyBCxaPZJi8pm
Hello fellow seller,
I'm afraid that no one can offer you much help here, it saddens me to see the situation you're going through, but I'm afraid that an FBA order cannot be canceled in any way, it's a transaction that's already been made and I hope I'm wrong, but I'm afraid that you're going to have to assume all the losses, there are several similar cases and they have all ended up assuming the losses.
Here, mistakes are costly.
Good luck and I hope you can reverse the situation.
Angie_Amazon
Hola @Seller_twTmzIUiW3uEO,
Gracias por participar en nuestros foros, te saluda Angie.
Te recuerdo que estamos en la página de foros de España donde el idioma principal es el español, en futuros foros por favor utiliza español.
Revisando tu cuenta logré encontrar el caso que termina en 6822 donde se logró solucionar tu solicitud de cancelación de las órdenes afectadas. El caso tiene una orden aún pendiente y será asignado para tomar las acciones necesarias, te recomiendo continuar el seguimiento por medio del caso mencionado.
Si necesitas algo adicional, no dudes en dejarme saber.
Saludos,
Angie
****English Version****
Hello @Seller_twTmzIUiW3uEO,
Thank you for participating on our forums, I'm Angie.
I remind you that we are in the forums page of Spain and the main language is Spanish, in future forums please use Spanish.
Looking into your account, I was able to find the case ID ending in 6822 in which seller support was able to resolved your order cancellation request. The case still has one pending order, and it will be promptly assigned to take further actions. I recommend you to follow up on the mentioned case.
If you need further assistance from my end, please let me know.
Regards,
Angie
critical situation and Amazon stays silent
I have an urgent situation regarding a pricing error caused by Build International Listings (BIL) and a currency mix-up. Within minutes, all y inventory was sold at an extremely low price. I noticed the issue and immediately contacted Amazon Seller Support just a few minutes after it happened.
It has now been over 24 hours, and I still have no update from Amazon. In the meantime, orders continue to be fulfilled, and I have requested a one-time exception to cancel these FBA orders, given the exceptional nature of this situation.
As time goes by, payments from buyers are getting confirmed, and I am now faced with the prospect of covering Amazon fees for shipping almost 2000 units from Spain to Poland, which would cause a significant financial loss.
I kindly ask for any guidance or help in resolving this situation as quickly as possible.
critical situation and Amazon stays silent
I have an urgent situation regarding a pricing error caused by Build International Listings (BIL) and a currency mix-up. Within minutes, all y inventory was sold at an extremely low price. I noticed the issue and immediately contacted Amazon Seller Support just a few minutes after it happened.
It has now been over 24 hours, and I still have no update from Amazon. In the meantime, orders continue to be fulfilled, and I have requested a one-time exception to cancel these FBA orders, given the exceptional nature of this situation.
As time goes by, payments from buyers are getting confirmed, and I am now faced with the prospect of covering Amazon fees for shipping almost 2000 units from Spain to Poland, which would cause a significant financial loss.
I kindly ask for any guidance or help in resolving this situation as quickly as possible.
7 replies
7 replies
Seller_tUPYvvQibMtwN
Hi,
I also had a price error a few weeks back and the listing were not deactivated, all items were shipped causing me a big loss. The agents could not cancel fba orders. I am waiting for a solution from the internal team.
@ka_amazon please help this seller and please also update me regarding my case.
thank you.
Seller_RyBCxaPZJi8pm
Hello fellow seller,
I'm afraid that no one can offer you much help here, it saddens me to see the situation you're going through, but I'm afraid that an FBA order cannot be canceled in any way, it's a transaction that's already been made and I hope I'm wrong, but I'm afraid that you're going to have to assume all the losses, there are several similar cases and they have all ended up assuming the losses.
Here, mistakes are costly.
Good luck and I hope you can reverse the situation.
Angie_Amazon
Hola @Seller_twTmzIUiW3uEO,
Gracias por participar en nuestros foros, te saluda Angie.
Te recuerdo que estamos en la página de foros de España donde el idioma principal es el español, en futuros foros por favor utiliza español.
Revisando tu cuenta logré encontrar el caso que termina en 6822 donde se logró solucionar tu solicitud de cancelación de las órdenes afectadas. El caso tiene una orden aún pendiente y será asignado para tomar las acciones necesarias, te recomiendo continuar el seguimiento por medio del caso mencionado.
Si necesitas algo adicional, no dudes en dejarme saber.
Saludos,
Angie
****English Version****
Hello @Seller_twTmzIUiW3uEO,
Thank you for participating on our forums, I'm Angie.
I remind you that we are in the forums page of Spain and the main language is Spanish, in future forums please use Spanish.
Looking into your account, I was able to find the case ID ending in 6822 in which seller support was able to resolved your order cancellation request. The case still has one pending order, and it will be promptly assigned to take further actions. I recommend you to follow up on the mentioned case.
If you need further assistance from my end, please let me know.
Regards,
Angie
Seller_tUPYvvQibMtwN
Hi,
I also had a price error a few weeks back and the listing were not deactivated, all items were shipped causing me a big loss. The agents could not cancel fba orders. I am waiting for a solution from the internal team.
@ka_amazon please help this seller and please also update me regarding my case.
thank you.
Seller_tUPYvvQibMtwN
Hi,
I also had a price error a few weeks back and the listing were not deactivated, all items were shipped causing me a big loss. The agents could not cancel fba orders. I am waiting for a solution from the internal team.
@ka_amazon please help this seller and please also update me regarding my case.
thank you.
Seller_RyBCxaPZJi8pm
Hello fellow seller,
I'm afraid that no one can offer you much help here, it saddens me to see the situation you're going through, but I'm afraid that an FBA order cannot be canceled in any way, it's a transaction that's already been made and I hope I'm wrong, but I'm afraid that you're going to have to assume all the losses, there are several similar cases and they have all ended up assuming the losses.
Here, mistakes are costly.
Good luck and I hope you can reverse the situation.
Seller_RyBCxaPZJi8pm
Hello fellow seller,
I'm afraid that no one can offer you much help here, it saddens me to see the situation you're going through, but I'm afraid that an FBA order cannot be canceled in any way, it's a transaction that's already been made and I hope I'm wrong, but I'm afraid that you're going to have to assume all the losses, there are several similar cases and they have all ended up assuming the losses.
Here, mistakes are costly.
Good luck and I hope you can reverse the situation.
Angie_Amazon
Hola @Seller_twTmzIUiW3uEO,
Gracias por participar en nuestros foros, te saluda Angie.
Te recuerdo que estamos en la página de foros de España donde el idioma principal es el español, en futuros foros por favor utiliza español.
Revisando tu cuenta logré encontrar el caso que termina en 6822 donde se logró solucionar tu solicitud de cancelación de las órdenes afectadas. El caso tiene una orden aún pendiente y será asignado para tomar las acciones necesarias, te recomiendo continuar el seguimiento por medio del caso mencionado.
Si necesitas algo adicional, no dudes en dejarme saber.
Saludos,
Angie
****English Version****
Hello @Seller_twTmzIUiW3uEO,
Thank you for participating on our forums, I'm Angie.
I remind you that we are in the forums page of Spain and the main language is Spanish, in future forums please use Spanish.
Looking into your account, I was able to find the case ID ending in 6822 in which seller support was able to resolved your order cancellation request. The case still has one pending order, and it will be promptly assigned to take further actions. I recommend you to follow up on the mentioned case.
If you need further assistance from my end, please let me know.
Regards,
Angie
Angie_Amazon
Hola @Seller_twTmzIUiW3uEO,
Gracias por participar en nuestros foros, te saluda Angie.
Te recuerdo que estamos en la página de foros de España donde el idioma principal es el español, en futuros foros por favor utiliza español.
Revisando tu cuenta logré encontrar el caso que termina en 6822 donde se logró solucionar tu solicitud de cancelación de las órdenes afectadas. El caso tiene una orden aún pendiente y será asignado para tomar las acciones necesarias, te recomiendo continuar el seguimiento por medio del caso mencionado.
Si necesitas algo adicional, no dudes en dejarme saber.
Saludos,
Angie
****English Version****
Hello @Seller_twTmzIUiW3uEO,
Thank you for participating on our forums, I'm Angie.
I remind you that we are in the forums page of Spain and the main language is Spanish, in future forums please use Spanish.
Looking into your account, I was able to find the case ID ending in 6822 in which seller support was able to resolved your order cancellation request. The case still has one pending order, and it will be promptly assigned to take further actions. I recommend you to follow up on the mentioned case.
If you need further assistance from my end, please let me know.
Regards,
Angie
